Healthcare Voice Process

Year    Pune, Maharashtra, India

Job Description

:
Role Title : Process Associate / Sr. Process Associate
Reporting To : Team Lead
Essential educational Qualification and experience :

  • Experience in voice processes
  • Depending on language of call handled: Fluency in English.
  • 10+2/Any Graduation
  • 0-4 years' experience in handling international customer on calls. (fresher Also can Apply)
  • Multi-lingual skills are a strong plus.
  • Must have excellent communication (written and oral) and customer service skills.
  • Should be ready to work in shifts if needed
Essential skills
  • Knowledge of customer service principles and practices
  • Ability to analyze, escalate, or resolve customer questions within established protocols.
  • Must be adaptable and show engagement through regular change.
  • Experienced with both phone and written customer support.
  • Intermediate proficiency with Microsoft Office and Google Suite apps
(drive, Gmail, g-docs, g-sheets)
  • Excellence in attention to detail and organization skills
  • Ability to maintain professionalism when communicating with customers.
  • Proven conflict resolution skills
  • Demonstrated ability to collaborate within a team environment.
  • Proven ability to learn quickly.
  • Proven ability to produce consistent high-quality work.
  • Proven negotiation skills and patience that create a positive customer
  • Demonstrated critical thinking skills to facilitate problem solving and proactive error
prevention.
  • Proven time management and organizational skills
  • Punctuality and self-discipline
Operational Responsibilities
  • Perform inbound and outbound calls to answer queries
  • Answer center specific and general queries - Center information, feedback/complaints,
center change.
  • Resolve Inquiries which are not contained by virtual assistant - smart IVR/ intelligent
BOTDeals directly with internal and external customers via telephone (inbound &
outbound) and electronic channels.
  • Respond promptly to internal and external customer inquiries.
  • Responsible for day-to-day work and adherence to process flows.
  • Compliance with the obligations as Client Contractual agreement and other
SOP requirements
  • Ensures all the records and documents maintained as per organizational requirements.
  • Reporting to the Team Lead on performance, query status and any escalations
  • Participates in cross-functional and cross-business process improvement initiatives.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Direct or escalate requests and unresolvable issues as needed.
  • Assists with mentoring and training new employees (as required)

Skills Required

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD4990016
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pune, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year