Job Description

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Job Title: Healthcare Voice Process Executive
Location: Mumbai & Pune
Experience: 0-3 Years
Shift: US Shift
Employment Type: Full-time
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We are hiring Healthcare Voice Process Executives with 1-3 years of experience to manage inbound and outbound calls for US healthcare processes. Candidates should have strong communication skills and hands-on experience in healthcare operations.
Roles & Responsibilities:
Handle inbound and outbound calls from US healthcare providers, insurance companies, and patients
Verify patient eligibility, benefits, and insurance details
Assist with claims status, prior authorizations, and referrals
Maintain accurate documentation in healthcare systems
Ensure compliance with HIPAA and internal quality standards
Meet productivity and quality benchmarks
Required Skills & Qualifications:
0-3 years of experience in Healthcare Voice Process
Good understanding of US healthcare terminology
Excellent English communication skills
Experience in Eligibility, Claims, AR Calling, or Provider Services preferred
Basic system and documentation skills
Willingness to work in US shifts
Preferred Skills:
Experience in US Healthcare BPO
Knowledge of HIPAA compliance
Strong customer service and problem-solving abilities

Skills Required