Job Description

Employment Type:

Full-time, Permanent

Work Location:

In Person (Tender Palm)

Tender Palm is hiring a dedicated

Healthcare Telecaller for Night Shift

to manage patient communication through calls, emails, WhatsApp, and chat. Candidates must have excellent English communication skills and prior experience in BPO or healthcare voice processes for domestic and international patients.

Roles & Responsibilities

Customer Interaction & Support

Handle inbound calls, emails, WhatsApp messages, and chat queries from patients. Resolve patient concerns professionally with empathy and accuracy. Build strong relationships through clear and effective communication.
Outbound Communication

Make outbound calls to patients/leads enquiring about OPD, IPD, and treatments. Follow up with leads from social media, website queries, Google, WhatsApp, and campaigns. Provide treatment information, schedule appointments, and guide patient journeys.
Inbound Call Handling

Attend calls from domestic and international patients. Provide quick, clear, and helpful responses. Log and document all interactions properly.
Customer Service Excellence

Listen actively to patient needs and offer suitable solutions. Maintain a polite, confident, and positive communication tone. Ensure high levels of patient satisfaction.
Operational Responsibilities

Manage email support, chat support, blended processes, and BPO voice services. Coordinate with internal departments for smooth patient handling. Maintain confidentiality of patient information.

Work Hours & Shifts

12-hour shift per day

2 weekly offs

(Rotational) Night shift mandatory (Day/Morning shift readiness preferred if required).

Language Requirements

Excellent written and spoken

English communication

is mandatory. Ability to manage communication with international patients is essential.

Experience Required

Minimum

2 years experience

in English-based voice process (BPO/Healthcare). Experience in counselling, front desk, telecalling, or telesales preferred. Candidate must be graduated and Excellent Command in English will be given preference.

Desired Candidate Profile

1-5 years of experience in telesales/telecalling/customer support. Strong command of English and professional communication skills. Preferred degrees:

Any Graduate/ Post Graduate or Diploma

Patient, empathetic, and able to handle high call volume.

Role Details

Role Category:

Voice / Blended

Role:

Voice / Blended & Operations
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person