Job Description

Tech Mahindra is looking for freshers and experienced

Multilingual

Customer Support Associates

for a

voice-based process

for a

Healthcare

project. This role is ideal for candidates with

Patient centric and Excellent interpersonal and communication skills

, and a passion for

helping patients in booking appointment

s or solving their enquiries on inbound calls/Outbound calls/E-mail.

Key Responsibilities

Handling the calls with good communication skills professionally. Language Combination required: (English + Bengali) Exceptional phone manner Knowledge of medical terminology is a plus Ability to apply knowledge of CC procedures and carry out tasks accordingly. Language Combination required: (English + Bengali) Be a self-starter with attention to detail. Log in hours (Total hours 9:00:00 hrs. & Production hours - 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual. Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm) 100% documentation Quality & AHT to be maintained as per process requirement Should take initiatives & be flexible for the changes Employment Type: Permanent. Process: Multilingual support for a Healthcare project Shifts Allocated: Rotational shift. and Working days: 6 days with 1 day rotational off. Location: Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.

Required Skills & Qualifications

Strong written and verbal communication skills with neutral Indian Accent. Ability to communicate calmly and diplomatically with patients & co-workers. Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool. Proficient in customer service Active listening and comprehension skills Ability to build positive relationships with patient. Freshers can also be processed if their expected salary falls within the given budget, are also welcome.

Eligibility Criteria

Immediate joiners only

- must be available to join

within a week

. Candidates

must be located in Bengaluru,Karnataka

.

What We Offer

Permanent employment with work from office. Work with one of the world's leading organisations. Career growth in global health support and customer service domains.

Three rounds of interview - Operation round, Client Interview and Versant round.

To Apply:

Send your updated resume to

niharika@kriyahconsulting.com

with the subject: "Healthcare Support Associate - Voice Process (English+Bengali) - Bengaluru".

Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹320,000.00 per year

Schedule:

Day shift Monday to Friday Rotational shift
Supplemental Pay:

Performance bonus
Work Location: In person

Application Deadline: 10/08/2025