Job Description

Key Responsibilities

Handle incoming and outgoing calls related to OPD enquiries, appointments, follow-ups, and patient coordination Manage front desk operations including patient entry, registration, and basic guidance within the center Schedule, confirm, reschedule, and remind patients of OPD consultations and procedures Explain basic treatment processes, doctor availability, and service details to patients and attendants Coordinate with doctors, nurses, and internal departments to ensure smooth OPD flow Maintain accurate patient records, call logs, appointment data, and daily reports in the system Follow up with patients for missed appointments, pending visits, and consultation feedback Handle walk-in patient queries professionally and ensure a positive patient experience Collect and verify patient documents, forms, and basic billing-related information Ensure proper queue management and reduce patient waiting time at the OPD Adhere strictly to healthcare protocols, patient confidentiality, and data privacy norms Support FCC activities including patient counselling coordination and internal follow-ups Escalate critical patient concerns, complaints, or urgent cases to the concerned authority immediately Maintain cleanliness, discipline, and professional conduct at the front desk area Achieve daily calling and appointment confirmation targets as assigned by management
Job Types: Full-time, Permanent

Pay: ?10,853.50 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

What is your Current CTC? What is your Notice Period ?
Experience:

Medical receptionist: 2 years (Required)
Language:

Marathi (Required)
Location:

Aurangabad, Maharashtra (Required)
Work Location: In person