Handle incoming patient calls to the call center line and perform triage.
Connect patients with the on-call doctor if required.
If doctor consultation is not needed, book appointments or provide appropriate advice for further action.
Flexibility to work in rotational shifts
(weekly off on Thursday and Friday)
.
Key Responsibility Areas
Ensure punctuality - attendance is key for this role.
Maintain courtesy and professionalism with co-workers.
Provide patient care and satisfaction, considering each patient's circumstances (high priority).
Direct patients to the appropriate department or individual for assistance.
Maintain a clean and organized workspace.
Stay updated with office and department procedures.
Participate in educational activities and attend physician staff meetings.
Adhere to company policies as per the Employee Handbook.
Maintain strict confidentiality and comply with HIPAA guidelines and regulations.
Be available for client-required meetings when working offshore, including odd hours.
Skills / Attributes Required
Strong medical knowledge.
Prior experience working as a Nurse in ER or hospital settings.
Proficiency in operating computers, phones, and basic office equipment.
Fast and accurate typing skills.
Excellent and clear communication (mandatory).
Educational Qualification
Nursing degree OR doctors who have not completed their degree but possess strong medical knowledge.
Homeopathy doctors.
Ayurveda doctors.
Roles & Responsibilities (After-Hours Patient Care Support)
Attend patient calls via softphone.
Assess and understand the patient's needs, and triage accordingly.
Connect with the doctor if treatment can be provided over the phone.
Provide advice if symptoms can be managed by a nurse.
Offer next-day appointments based on symptoms.
Advise patients to visit the ER in case of worsening symptoms.
Follow client-defined protocols for patient care.
Job Types: Full-time, Permanent
Pay: Up to ₹500,000.00 per year
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work from home
Application Question(s):
Are you comfortable working in rotational shifts with Thursday and Friday as your weekly off?
We have a walk-in interview at the office on the 8th and 9th. Please confirm your availability.
Experience:
Patient care: 2 years (Required)
Work Location: In person
Speak with the employer
+91 7349793407
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