Job Description

Description
The Assistant Manager is responsible for managing a team of at least 100+ members, focusing on Quality Management, Product Management, and Process Management. Key duties include driving productivity, quality, and performance improvements while ensuring adherence to SLAs, TAT, and key metrics such as shrinkage, attrition, and absenteeism. The role requires allocating tasks, mentoring team members, and monitoring their performance to meet quality standards. The Team Lead will also oversee the preparation of daily, weekly, and monthly reports and must possess excellent communication skills for effective collaboration with stakeholders and team members.
Requirements

• Ability to manage and lead a team of at least 100+ members.
• Strong expertise in Quality Management, Product Management, and Process Management.
• Proven experience in implementing measures to improve Productivity, Quality, and Performance.
• In-depth knowledge of SLAs, TAT, and key metrics related to Productivity, Quality, Shrinkage, Attrition, Absenteeism, and Performance Reviews.
• Skilled in allocating tasks, driving team delivery, and ensuring adherence to quality standards.
• Experience in mentoring, monitoring, and guiding team members to ensure high performance.
• Proficient in creating and managing Daily, Weekly, and Monthly reports.
• Excellent communication skills, with the ability to interact effectively with all team members and stakeholders.

Job responsibilities

• Drive the team to meet business goals in alignment with client-defined SLAs, focusing on quality, productivity, team performance, shrinkage, time spent on tools, TAT, and other metrics.
• Maintain, create, and review daily process reports to track team performance.
• Monitor daily tasks, prioritize them based on requirements, and assign work to team members.
• Follow up on assigned tasks, identify challenges, and proactively find solutions to address them.
• Conduct quality audits and provide feedback to ensure continuous improvement.
• Perform root cause analysis (RCA) for productivity and quality drops, developing action plans to reduce issues.
• Prepare weekly and monthly review decks for stakeholders and clients, sharing insights and progress.

What we offer
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

Skills Required