Job Description

We are looking to onboard a medically qualified Health Manager to strengthen our Retention Team . The primary responsibility of the Health Manager will be to act as a dedicated point of contact for patients aged 70 years and above, ensuring their medical and service-related needs are met .

Key Responsibilities:

1. Placement Video Call (PAN India): o For all NA patients aged 70+, the Health Manager will join the placement video call.

o She will introduce herself as the Health Manager and share her official contact number with the patient's family.

o She will assure them of her availability 24/7 for any service-related concerns or medical guidance.

2. Service Escalation & Primary Medical Support:

? In case of any service issue, she will act swiftly to coordinate with the concerned team and resolve it.

? Being medically qualified, she will assess basic medical complaints and provide initial guidance on whether the patient requires a Doctor Home Visit, Teleconsultation, or Hospital visit.

3. Retention Follow-Ups:

o Post-placement follow-ups on the 3rd day, 7th day, and then weekly (as per the patient family's convenience).

o These calls will focus on overall service feedback, the patient's health status, and addressing any concerns.

o She can refer to the other available forms in the patient portal, offer basic medical advice, and update/guide the Nursing Attendant accordingly.

4. Staff Coordination:

o Weekly interaction with the assigned staff to take feedback on the patient's condition.

o She will keep the patient's family informed about the same to ensure transparency and continuity of care.

5. Cross-Selling of Portea Services: Based on patient needs, she can recommend and help arrange other relevant Portea services.

Job Type: Full-time

Pay: ?300,000.00 - ?400,000.00 per year

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift
Work Location: In person

Expected Start Date: 09/06/2025