Job Description

We are looking to onboard a medically qualified Health Manager to strengthen our Retention Team . The primary responsibility of the Health Manager will be to act as a dedicated point of contact for patients aged 70 years and above, ensuring their medical and service-related needs are met .

Key Responsibilities:

1. Placement Video Call (PAN India): o For all NA patients aged 70+, the Health Manager will join the placement video call.

o She will introduce herself as the Health Manager and share her official contact number with the patient's family.

o She will assure them of her availability 24/7 for any service-related concerns or medical guidance.

2. Service Escalation & Primary Medical Support:


In case of any service issue, she will act swiftly to coordinate with the concerned team and resolve it.


Being medically qualified, she will assess basic medical complaints and provide initial guidance on whether the patient requires a Doctor Home Visit, Teleconsultation, or Hospital visit.

3. Retention Follow-Ups:

o Post-placement follow-ups on the 3rd day, 7th day, and then weekly (as per the patient family's convenience).

o These calls will focus on overall service feedback, the patient's health status, and addressing any concerns.

o She can refer to the other available forms in the patient portal, offer basic medical advice, and update/guide the Nursing Attendant accordingly.

4. Staff Coordination:

o Weekly interaction with the assigned staff to take feedback on the patient's condition.

o She will keep the patient's family informed about the same to ensure transparency and continuity of care.

5. Cross-Selling of Portea Services: Based on patient needs, she can recommend and help arrange other relevant Portea services.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift
Work Location: In person

Expected Start Date: 09/06/2025