Job Description

Health Desk Associate - JD

Department:

Guest Services

Location:

Yelahanka, Bangalore

Reports To:

Front Office Manager

Job Summary:

The Health Desk Associate serves as the first point of contact for guests seeking health-related services at the resort. The role involves welcoming guests, managing bookings, providing information on treatments, coordinating with therapists, and ensuring guests receive a personalized and seamless wellness experience. The ideal candidate will be friendly, health-conscious, organized, and passionate about guest service.

Key Responsibilities:

Guest Interaction & Service:

Greet all guests warmly at the resorts or health desk and assist with inquiries. Explain spa/wellness treatments, yoga sessions, therapies, and health packages offered by the resort. Provide recommendations based on guest preferences, needs, and medical considerations (if applicable). Ensure guests complete necessary health forms or consent forms before treatment.

Scheduling & Coordination:

Manage appointment scheduling for spa treatments, consultations, fitness sessions, etc. Coordinate with therapists, nutritionists, fitness trainers, and wellness experts to ensure timely service. Handle rescheduling, cancellations, and waitlist management efficiently.

Administrative Duties:

Maintain and update guest records in the spa/wellness software. Generate bills, process payments, and coordinate with the accounts/front office for financial transactions. Keep records of product usage, inventory, and treatment feedback.

Facility Maintenance & Cleanliness:

Ensure the wellness desk and waiting areas are clean, organized, and stocked with brochures, water, etc. Inform housekeeping or maintenance for any facility issues promptly.

Sales & Promotion:

Upsell wellness packages, spa memberships, and resort health programs to guests. Promote seasonal offers or new treatments via direct guest interaction or display boards. Provide information on healthy lifestyle tips and the resort's overall wellness philosophy.

Qualifications & Skills:

Diploma or Degree in Hospitality, Health Sciences, Spa Management, or similar field. Minimum 1-3 years of experience in a wellness, spa, or guest services role. Excellent communication, interpersonal, and customer service skills. Basic knowledge of spa treatments, therapies, or wellness practices preferred. Proficiency in MS Office; knowledge of wellness/spa scheduling software is a plus. Well-groomed, health-conscious, and service-oriented personality.

Desirable Traits:

Friendly, empathetic, and patient approach with guests. Ability to work flexible hours, including weekends and holidays. Passionate about wellness, fitness, or alternative therapies.
Job Types: Full-time, Permanent

Pay: From ?15,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Paid sick time Provident Fund
Schedule:

Day shift Morning shift Night shift Rotational shift
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

Yelahanka, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Health information management: 2 years (Preferred)
Willingness to travel:

100% (Preferred)
Work Location: In person