Job Description

About HEAPS Health Solutions :

HEAPS Health Solutions is a health tech company based out of Bangalore, India with offices in Mumbai, Hyderabad and Delhi.

HEAPS is a Software as a Service (SAAS) provider that leverages advanced Data Analytics, Artificial Intelligence and Machine Learning to revolutionize the healthcare delivery and payments model by building a "Healthcare Network" and a "Value-Based Care" model.

We specialise in Patient Care-Coordination modules for cohorts of people with different needs.

Responsibilities:

Engage with patients via tele-counselling to understand their medical history, current health status, medications, lab reports, and other needs. Identify additional patient requirements such as medications or lab tests. Encourage patients to share complete medical history and check for any deviations from the prescribed treatment plan. Provide emotional and psychosocial support for patients dealing with chronic, acute, or terminal illnesses. Monitor patient progress and guide them appropriately if alarming symptoms are reported. Address patient queries using predefined FAQs. Assess patient compliance with labs, medications, and diet; coach them to follow the prescribed plan. Create and implement personalized care plans for high-risk patients. Offer continuous support, education, and motivation through calls and messages. Educate on lifestyle changes, risk reduction, medication adherence, and self-care. Share wellness and diet tips as needed. Identify early signs of deviation from care plans. Collaborate with the Program Manager to identify trends, gather insights, and improve patient compliance.

Qualification:

Minimum Bachelor's Degree in Clinical/Medico/Biology background. (Preferred Pharmacists, Registered Nurses, Clinical Psychologists, Dietitians, Nutritionists, or such related fields.)

Mandatory Language:

English, Hindi, + Regional languages is a plus point

Experience

:

Minimum 6 months or 1 year of experience in wellness coaching/health coaching or care management process Experience in diet counselling or nutrition management is a plus point
Job Type: Full-time

Pay: ?250,000.00 - ?300,000.00 per year

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

English (Required)
Willingness to travel:

100% (Required)
Work Location: In person