Job Description

Job Title:

Head - Workforce Strategy & Deployment

Career Function:

Operations

Job Family/Subfamily:

Operations - Workforce Deployment & Vendor Management

Career Stream/Career Level:

Senior Management

Location:

HQC - Mumbai

Reporting To:

National Operations Head

Travel Required:

25% 50% 75%

About DHL Blue Dart Express India

At Blue Dart, we go beyond delivering shipments--we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.


We are proud to be consistently ranked among India's Top 100 Great Places to Work and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal--it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.


If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care--Blue Dart is where you belong.

Position Overview

The Head - Workforce Strategy & Deployment will lead the design and governance of Blue Dart's national workforce deployment framework for outsourced staffing. The role will focus on contract standardization, incentive models, gig workforce structures, and deployment forecasting. It will ensure sufficiency, productivity, and cost efficiency across the outsourced manpower base nationally.

Job Purpose

To create and implement a sustainable, standardized, and scalable workforce deployment model that ensures sufficiency and productivity across Blue Dart's operations while driving economies of scale.

Key Roles & Responsibilities

Workforce Strategy & Standardization

Develop and roll out standardized staffing contracts. Ensure consistency in terms, SLAs, and compliance frameworks. Consolidate vendor partnerships for economies of scale.

Incentives & Engagement

Build gamified pay and incentive models to drive productivity. Monitor adoption and impact of engagement models. Benchmark against best practices in e-commerce logistics.

Forecasting & Deployment

Design forecasting models to predict manpower needs. Enable flexible staffing models for peak/lean cycles. Partner with regional teams for sufficiency.

Technology Enablement

Collaborate with IT to deploy sourcing and onboarding platforms. Ensure digital integration of manpower data for governance.

Governance & Compliance

Drive vendor compliance audits. Ensure adherence to labour law and contractual obligations. Monitor vendor performance dashboards.

Leadership

Mentor and guide the Senior Manager - Operations Staffing Deployment. Drive cross-functional collaboration with HR, Legal, and Finance.

Qualifications & Experience

Education:

Graduate in any stream Business or Operations Management preferred Postgraduate qualification preferred.

Experience:

12-15 years in workforce deployment or vendor governance. Experience with large-scale manpower operations. Proven cost efficiency and productivity improvements.

Skills & Capabilities

Technical Skills:

Strong knowledge of manpower models and gig workforce practices. Expertise in contract negotiation and compliance. Familiarity with incentive design and gamification.

Key Competencies:

Strong leadership and influencing skills. Data-driven decision-making. Analytical and forecasting capability. Change management ability.

Key Performance Indicators (KPIs)

Sr. No.

Key Result Areas

Key Performance Indicators (KPIs)

1



Standardization



% contracts aligned nationally



2



Cost Efficiency



Cost per headcount reduction



3



Sufficiency



% fulfilment vs forecast



4



Compliance



Vendor audit scores



5



Productivity



Gains from incentive/gamification

Why Join Blue Dart?

When you join us, you're not just taking a job--you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels--we deliver excellence, innovation, and opportunity every day.


Here's what makes us stand out:

Great Place to Work Certified--a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being. Competitive pay and performance-linked rewards that truly recognize your impact. Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever. Best-in-class benefits--from comprehensive medical cover (including optional parental care) to financial wellness and generous time off. A culture that celebrates diversity, innovation, and bold thinking--where your voice is heard and your contributions matter. Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories. The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader--but a Great Place to Work. Come grow with us.



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