Job Description

Job Title: Head - Talent, Compensation & Benefits, Global
Job Location: Mumbai
Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the "Top 20 most admired Shared Services Organizations in 2025" by the independent global Shared Services & Outsourcing Network (SSON).
We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,400 colleagues complemented by approximately 400+ virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.
The purpose of this role is to strategically lead the Compensation and Benefits, Talent Management & Sourcing, and Programs and Projects for GSC. This involves designing and implementing comprehensive rewards strategies, recruitment processes, and performance enhancement programs that align with business needs, HR strategy, industry best practices, and legal requirements. By fostering an integrated approach, the role aims to attract, retain, and develop talent while ensuring HR effectiveness and informed decision-making for future growth.
Key Responsibilities:
Talent:

• Define short to mid-term regional Talent Management & Sourcing (TM&S) strategy, including elements such as frameworks, integration with other processes, key initiatives and budgets

• Track progress to review implementation of TM&S strategy and plans

• Introduce and steer innovation across TM&S processes, systems and products in line with group standards increasing effectiveness

• Lead and support talent brokerage and cross-divisional talent exchange

• Ensure understanding and delivery of Executive/Employees Development Reviews (EDR) and facilitate EDR's for senior Business Managers

• Provide Executive feedback and coaching

• Develop functional career frameworks ensuring global consistency within own business

• Ensure succession pipeline analytics and workforce planning, ensuring alignment between data requirements and assessments with overall workforce planning needs

• Oversee employee assessment and selection processes and manage selection for senior positions

• Anticipate and translate strategic, complex changes to define new HR information management system requirements

Compensation & Benefits:

• Define short to mid-term Rewards strategy for the region, including setting philosophy, programs, policies and budgets

• Review implementation of Rewards strategy, Compensation & Benefits (C&B) programs and reward policies that are aligned with the company's business objectives for all staff levels

• Oversee analysis of legislative, market and actuarial trends and projections

• Ensure market transparency and positioning of remuneration packages according to the HR Strategy

• Supervise job analysis and evaluation, analysis of C&B surveys, preparation of C&B proposals and budgets

• Design C&B related business intelligence, taking business strategies into account

• Manage policies for a global workforce in order to attract people to work in different locations to support business requirements

HR Program & Projects:

• Monitor HR organization, HR performance, HR scorecard and reporting to identify trends/ warning signs and recommend corrective actions

• Leverage HR IT and enhance HR data management including data quality, coverage and analytics to enable informed business decisions

Management responsibility:

• Will have 2 to 3 professionals reporting to this role

Required Qualifications:

• Graduate (in any discipline) and/or post-graduate in Human Resource Management

• Minimum of 8 - 10 years of relevant HR experience preferably in MNC and/or BPO setting

• Extensive experience in Talent Management, Compensation & Benefits, and HR program management, preferably in a multinational environment.

• Strong strategic thinking and analytical skills to define and implement effective TM&S and Rewards strategies.

• Excellent communication and interpersonal skills to provide coaching and feedback to executives and senior managers.

• Proficiency in HR information systems and data management tools to enhance HR analytics and reporting.

• Ability to manage multiple projects simultaneously while maintaining a focus on quality and results.

• Capability to introduce and drive innovative HR processes and systems that align with organizational goals.

• Strong aptitude for identifying trends and issues, recommending corrective actions, and making informed decisions.

• Flexibility to anticipate and respond to complex changes in the business environment and workforce needs.

• Understanding of global HR practices and local legislation to effectively manage a diverse workforce.

DHL Global Forwarding, Freight (DGFF) GSC is a Great Place to Work certified organization and a proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.
Why Join Our Leadership Team at DHL?
DHL is a purpose driven organization, with presence in more than 220 countries and territories worldwide, and with business units like freight forwarding, courier, contract logistics, and ecommerce. Our scale and our people make DHL the world's leading logistics company. The leadership at DHL is at the forefront solving problems for our business, our people and our planet, the impact is immense.
DGFF shared service is a captive service center for our freight forwarding division, and is a key partner is delivering value to our countries and our customers. Spread across the regions with 6 centers in Bogota, Budapest, Chengdu, Chennai, Manila, and Mumbai, the shared services unit is the backbone for our freight forwarding business. Leadership is the key enabler along with our people.
#LI-GSC

Skills Required