Job Description

: Head - Sales & Marketing
Category: Sales & Marketing
Location: New Delhi
Employment Type: Full-Time (Break shifts, late shifts, and festive-period availability required)
CTC: ?1,00,000 - ?1,50,000 per month (based on experience and expertise)
Reporting To: General Manager / Management
Role Overview
We are seeking a dynamic and commercially astute Head - Sales & Marketing to lead revenue generation, sales strategy, reservations, and brand positioning for a premium luxury hospitality property. The role requires deep expertise in high-end resort sales, strong leadership capabilities, and the ability to penetrate niche, high-purchasing-power markets.
The incumbent will work closely with Revenue Management and Marketing teams to maximize ARR (Average Room Rate), grow market share, and ensure sustained revenue performance across all sales channels.
Key Responsibilities
Sales Strategy & Revenue Management
Develop, implement, and own comprehensive sales and marketing strategies aligned with revenue and growth objectives.
Work closely with Revenue Management to maximize ARR, occupancy, and market share.
Prepare, monitor, and present sales budgets, forecasts, and performance reports.
Review and approve corporate negotiated rates (CVGR contracts).
Ensure rate parity across all channels including website, OTAs, GDS, and travel partners.
Business Development & Market Expansion
Actively penetrate niche and high-value clientele segments.
Drive new business through Travel Agents, DMCs, Inbound Agents, OTAs, MICE, Weddings, Corporates, and Events.
Attend travel trade shows, sales missions, roadshows, and industry networking events.
Build and maintain long-term, value-based relationships with key accounts and partners.
Monitor competitor activity and market trends to identify opportunities and threats.
Team Leadership & Sales Operations
Lead, mentor, train, and develop the sales and reservations team.
Set clear targets, KPIs, and booking goals for team members.
Participate in sales calls, negotiations, and closures for key accounts.
Foster a high-performance, results-driven sales culture.
Conduct monthly sales strategy meetings and regular performance reviews.
Marketing, Promotions & Brand Visibility
Drive internal and external promotions, campaigns, and press releases.
Ensure effective online presence and performance across portals and digital platforms.
Maintain and expand corporate incentive and loyalty programs.
Ensure brand positioning aligns with luxury and experiential hospitality standards.
Operational Coordination & Guest Experience
Work closely with Front Office, Accounts, and Operations for rate execution, contracts, and billing accuracy.
Assist operational teams during group arrivals and departures to ensure seamless guest experience.
Monitor payment follow-ups, credit limits, and collections from travel partners and corporates.
Ensure documentation and reporting of daily, weekly, monthly, and annual sales conversions.
Compliance & Asset Management
Ensure adherence to company standards, SOPs, grooming, and code of conduct.
Safeguard company assets linked to sales and marketing operations.
Perform additional duties as assigned by Management.
Prerequisites & Skills
Strong commercial awareness with proven expertise in budgeting, P&L, and forecasting.
Excellent leadership, communication, and negotiation skills.
Deep understanding of online sales platforms, marketing metrics, and distribution channels.
Strong analytical, numerical, and psychometric abilities.
Highly motivated, professional, and results-oriented personality.
Education
Degree or Diploma in Hospitality Management / Hotel Management (Mandatory).
Strong computer proficiency including MS Office.
Experience with Property Management Systems (PMS) and Revenue Management Systems is highly desirable.
Experience
Minimum 10+ years of relevant experience in 5-star hotels or luxury resorts.
Proven track record in selling high-end hospitality products and destinations.
To Apply
Interested candidates may send their updated CV to with the subject line"Application for Head - Sales & Marketing - New Delhi".
For queries, contact 9205582778.

Skills Required