Job Description

Job Summary:

We are seeking an accomplished professional to lead the

Production Support function

for banking applications. The role requires a deep understanding of

core banking platforms

,

regulatory systems

, and a proven ability to manage large cross-functional teams. The ideal candidate will bring a strong track record in ensuring

24x7 system stability

, regulatory compliance, and seamless banking operations support, especially in

corporate banking and financial services

environments.

Key Responsibilities:

Head the

Production Support division

, ensuring uninterrupted operations of critical banking systems including

Oracle FLEXCUBE

,

OFSAA

,

Oracle Financials

, and

regulatory platforms

. Lead and manage a

team of 30+ professionals

, across L1 to L3 support tiers, overseeing incident management, root cause analysis, and service improvement initiatives. Ensure high system availability and

strict adherence to SLAs

in coordination with business, compliance, and infrastructure teams. Manage

cross-departmental support

including Corporate Banking, Finance, Risk, and Compliance. Handle

incident escalations

, prioritize issues based on business impact, and oversee timely resolution. Coordinate

release and change management activities

to minimize disruption to business operations. Regularly engage with business heads to align system capabilities with operational requirements. Define and enforce robust

monitoring, alerting, and reporting frameworks

for production systems. Champion

automation and optimization initiatives

to reduce manual dependencies and improve turnaround times.

Corporate Banking:

Managed and supported applications for

Corporate Lending

,

Trade Finance

(LC, BC, Bank Guarantees).

Finance Department:

Supported

Oracle Financials (GL, AP, AR)

including

GL consolidation

and

monthly GST filings

.

Compliance Systems:

Oversaw

OFSAA AML/KYC

, enabling AML alert generation and KYC scoring with reverse feeds to CBS.

Risk Systems:

Maintained

OFSAA BASEL

, generating CAR and RCA2 reports; handled

ALM and LRM

for cash flow and liquidity reporting.

Regulatory Reporting:

Managed

ADF

for centralized regulatory report generation and

NACH

for mandate registration and processing.

Key Skills and Technical Expertise:

Platforms: Oracle FLEXCUBE, OFSAA (AML/KYC, BASEL, ALM, LRM), Oracle Financials (GL/AP/AR), ADF, NACH Databases: Oracle 10g/9i/8i Tools: PL/SQL Developer, SQL Navigator, Toad, OBIEE Technologies: Oracle Forms 10g/6i, Oracle 10gAS, Business Objects Operating Systems: Windows, HP-UX, IBM AIX Methodologies: Agile, Waterfall, ITIL (preferred)

Preferred Qualifications:

Bachelor's Degree in Engineering (Electronics/Computer Science preferred) Scrum Master Certification or equivalent Agile training Strong understanding of regulatory frameworks and compliance obligations in banking

Leadership & Soft Skills:

Proven ability to

lead large, diverse teams (30+ members)

Exceptional communication and stakeholder management Strong problem-solving and critical thinking skills High accountability, operational discipline, and performance focus Comfortable working in

high-pressure, production environments

Job Types: Full-time, Permanent

Pay: ?3,099,529.61 - ?4,955,135.90 per year

Benefits:

Health insurance Provident Fund
Schedule:

Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Application Question(s):

How many years of experience do you have in the Banking or NBFC sector? How many years of experience in Production Support ?
Work Location: In person