Job Description

Who We Are

Space Matrix is a dynamic and innovative design consultancy that specializes in workplace design. Our mission is to be the No. 1 office design firm in Asia and to continue revolutionizing the delivery of design and build globally.


We have a company culture that is transparent, collaborative, innovative, progressive, honest and fast. Be part of the team that constantly challenges the industry norm and wants to be the best in the game. To find out more visit www.spacematrix.com

Purpose of the role:

As the Head of PMO - Managed Accounts, you will play a critical governance and leadership role within the organization. This position will be responsible for building and leading the Project Management Office (PMO) team dedicated to the Managed Accounts vertical. You will ensure operational excellence across multiple client accounts by driving consistency in delivery, maintaining high-quality standards, and implementing standardized processes.


Initially, this will be an individual contributor role with a strong focus on governance and process establishment. Once the Managed Accounts portfolio exceeds five active projects, you will be responsible for scaling and managing a team of PMOs, each aligned with Account Directors to ensure optimal client satisfaction and delivery efficiency.

What you'll do:

Process flow and SOP's/ Client engagement

RACI for all stages of project

Define clear R&R of Managed account team, Project Delivery team

Client interface by Managed account and Project delivery team

KPI for managed account

KPI for managed account team

KPI for Project delivery team

Prepare Dashboard Templates for Client Engagement

Key data like

Portfolio details (projects - location , size etc)

Schedule status- actual vs planned

Risks

Key Observations

Knowledge Hub Database Structure / Folder structure

Central repository of all project related information - client design guidelines,project related key documents

Templates for -Key Summary of ID, MEP, AV, IT , ADA, Facilities - requirements/findings

Governance & Delivery Oversight:

Implement governance frameworks and lead regular performance reviews across

Managed Accounts.


Ensure consistent application of delivery standards, process adherence, and risk

mitigation.


Liaise with local studios and delivery leads to coordinate execution and resource

planning.

Financial Health & Reporting:

Develop and maintain standardized templates for financial health tracking,

including Billings, EBIT, and NSV analysis.


Monitor account financials and provide insights to leadership on profitability,

efficiency, and risks.


Partner with finance and delivery teams to align forecasts with actual

performance.


Monthly/Quarterly Governance & Analytics:

Lead monthly and quarterly governance cadences, including performance

analytics, issue tracking, and stakeholder reporting.


Prepare and present performance dashboards to internal and client stakeholders.

Strategic Partnership & Innovation:

Participate in long-term account strategy planning, innovation initiatives, and

roadmap alignment with clients.


Support the Global Account Director and Account Directors in identifying

opportunities for growth, efficiency, and transformation.

.Team Leadership & Growth:

Once the Managed Accounts portfolio scales beyond five active projects, recruit,

onboard, and manage a team of PMOs.


Provide leadership, mentorship, and performance oversight to ensure effective

execution across the portfolio.

Project Delivery Governance

Project Initiation workshop with the managed account team and the studio team along

with SME's to cover


Project Brief

R&R along with RACI

Knowledge Session to cover lessons learnt, client guidelines if any , previous project data

Budgets and Specifications

Project Schedule - Key Milestones

Client Directory

Cadence for internal and client calls, governance calls

Attend all important meetings for the project- weekly calls , design calls, schedule and

budget calls


Identify risks and propose mitigation strategies.

Track project deliverables against schedule and quality

Work closely with the procurement team to ensure conversion to build in case of DBB

projects and to improve the overall NSV.


Work closely with the project team to ensure billing milestones are achieved as per

schedule


Quality Assurance & Compliance. Implement quality control checks at every project stage

Ensure compliance with industry standards and regulations

Conduct periodic internal audits and assessments

Reporting & Documentation. Maintain comprehensive project documentation and records

Generate performance reports and financial summaries

Provide dashboards with real-time project insights

Share post-project analysis for future enhancements

Closure & Continuous Improvement. Conduct final project review and debrief session

Lessons learnt - Design, Process , Delivery, Commercial, Engagement model -

internal and Client


Post occupancy survey, analysis

Ensure we take NPS at the key stages

What Makes Working with Us Special?

We are recognized & certified as a

Great Place to Work

7 years in a row

.

* Space Matrix won

Best Interior Design Firm India

at the 2023-24 Realty+ and Economic Times Real Estate Awards.