Job Description

The Role Responsibilities

Strategy

The role holder is expected to

• Demonstrate leadership by designing and maintaining a smoothly functional and well controlled Wealth Operations model which is in alignment to WM India Business growth and strategy.
• Have broad awareness and understanding of the Group\xe2\x80\x99s business strategy and model appropriate to the role.
• Continuously work towards Identification of opportunities for operational efficiencies thus leading to the achievement of desired outcomes of the Business Budget.

Business

• Responsible for overall functioning and supervision of the Wealth Operations Department which involves the following activities

• Investment client onboarding
• Transaction processing i.e., client insurance proposals and investments applications ( Mutual Funds, PMS , AIF, Bonds and CFDs,
• Wealth lending client onboarding and account maintenance (FAS and Exchequer product )
• Post sales account management
• Ensuring audit readiness at all times, fronting and completion of all audit actionable pertaining to Operations. Ensure satisfactory and acceptable audit outcomes for Regulatory and Group Internal Audits.
• Identifying the system requirements of new wealth management products developments, testing and systems enhancements on a timely basis.
• Manpower Planning and staff development.
• Review the Standard Operating Procedures for operational activities.
• Monitor and review the operational process for WM Operations.
• UAT testing for systems, projects and migrations.
• Good knowledge and handling Financial and Group, Exchange Audits and Regulatory compliance.
• Automation of back-office processes through utilities / RPAs.

Processes

• Lead change management - drive digitisation and innovation leading to cost efficiency.
• Govern end to end management of processes i.e., Investment account set up, transactions execution and post sales service / account management for WM Products Operations.
• Strongly advocate client centric process developments / improvements on a continuous basis.

People and Talent

• Actively lead engagements with stakeholders, help build consensus on issues and get the desired outcomes in a time bound manner.
• Manage WM Operations team effectively and ensure unit operates at optimum productivity.
• Lead by example and build the appropriate culture and values.
• Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Institute ongoing training to develop people to ensure that operations staff are suitably skilled and qualified for their roles.
• Implement cross training plan to develop / cross train staff and enable fungibility of resources across units to tide over skew cycles and thus optimise productivity.
• Ensure that team has effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Review team structure are regular frequencies.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

• Manage service delivery in a fast-paced environment while ensuring that controls are not compromised by ensuring that the control framework is well embedded in the Operating model.
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Effective Third-party risk management / Outsourcing governance.
• Knowledge of relevant Regulations and ensure timely roll outs of Regulatory changes.
• Knowledge of relevant SCB Group Policies, ensure appropriate gap assessments for new roll outs and timely adherence to roll outs / changes.
• Awareness and understanding of the risks facing the Group and the role the individual plays in managing them.

Governance

• Responsible for assessing the effectiveness of the Group\xe2\x80\x99s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering \xe2\x80\x98effective governance\xe2\x80\x99; capability to challenge colleagues effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Govern Operations KPIs and KRIs on a consistent basis and take appropriate actions on emerging trends.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Wealth Operations team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• SCB - Country stakeholders
• GBS Operations units
• SCB - Group Stake holders
• Local Regulators and auditors

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in Wealth Operations - India
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• MBA / Graduate in Commerce or above with 10 years of relevant experience in managing Banking Operations.
• Good communication skill.

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• WM Industry knowledge
• Experience in Operations management
• Basic knowledge of MS Office, while Advanced Excel will be preferred

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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