Head of South Asia Operations / C16Position ObjectiveThe Head of South Asia Operations is responsible for leading and executing Operations strategy and priorities across all businesses in India, Sri Lanka, and Bangladesh. This includes driving Operations and Franchise wide initiatives with key focus on operations governance, resiliency & controls, regulatory engagement, compliance & change management, and country Operations Organizational Health (people aspect). Further also comprises of supporting cross franchise initiatives related to digitalization, productivity, and right placement, while maintaining a strong control environmentThe Head of India Operations is a formally appointed role, providing horizontal oversight and governance representation for all Operations areas supporting the country. This role will also partner with Citi Solutions Center (CSC) Network and local management to ensure appropriate governance from country point of view, in alignment with globally consistent Citi practices.The role represents Operations in the India Management Committee/Country Coordinating Committee (CCC) and is part of the Asia South Cluster Operations leadership team. The position reports into the India CCO and Asia South Operations Head. The role will partner with country and cluster management teams to ensure appropriate governance from a country perspective, in alignment with global Citi standards and practices.India Operations supports 14 branches located across 14 cities with ~1200 employees. The role supports USD 3.7 MM Trade transactions and USD 510MM cash transactions annually. Citi is the largest custodian in India with 35% Market share of FPI AUC and TTS Trade market share of 9%.The role will also oversee Bangladesh and Sri Lanka Operations, with the day-to-day activities led by the respective Operations Heads for these markets.The role requires strong understanding of local regulatory landscape, broad and comprehensive understanding of various systems and practices relevant to the function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors\' products and services is necessary to contribute to the commercial objectives of the business. Excellent communication skills are required to influence wide range of audiences.The role involves both internal and external engagement which will have a major impact and influence in the area managed as well as other related areas of the organization.ResponsibilitiesDrive strategic Operations priorities and its execution with key focus areas on Operations Governance, Regulatory and Audit Engagement, Resiliency & Controls, People, Client & Franchise and Financial Management.Operations Governance
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