Job Description

About Us

In AMS, we believe in

nurturing talent

and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organization.

Your talent is our greatest asset

, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.



Take the next step in your career journey and discover our exciting opportunity.

The Role

The Head of Administration will lead and be accountable for the people, financial, and operational elements of administration services of the region / accounts aligned to them. The role is pivotal in driving operational excellence and fostering a performance-driven culture focused on delivering value to clients through:


Ensuring the effective management of costs to budget and the delivery of administration capabilities to meet contractually agreed service levels within regional account solutions, utilizing best-practices from within and outside of the organization (thought leadership, open to constructively question the status quo) Serving as a trusted strategic partner, fostering change through strong connections within AMS by demonstrating credibility, reliability, and transparency, supporting new business wins and the development of existing accounts. Leading a large team, the Regional Head of Administration will inspire and motivate team members, embody AMS values, and prioritize well-being, engagement, and retention. You will also drive succession planning and leadership development.

The Regional Head of Administration reports directly to the Global Head of Administration.

Key Accountabilities

PEOPLE

Leadership

: Exhibit exemplary leadership for all administration personnel by inspiring and motivating teams to achieve high performance and operational excellence. Drive change management initiatives by creating awareness of the need for change, fostering a desire among team members to support and participate in the change and equipping them with the knowledge and skills necessary to implement change effectively. Empower Senior Managers and Team Leaders with the tools and authority to lead their teams, fostering a clear understanding of expectations, performance metrics and development opportunities. Encourage them to lead change management and reinforce it by recognizing and rewarding team members, sustaining momentum, and embedding new practices within the organizational culture.

Talent Development

: Cultivate AMS talent through robust hiring practices, performance management, and fostering a culture of continuous development, well-being, inclusion, engagement, and retention.

Culture

: Promote a performance-driven culture that prioritizes value delivery to clients and encourages team collaboration across the organization to achieve strategic goals.

CLIENT

Growth Through Expertise & Relationship Building

: Develop strong and influential relationships with senior client stakeholders in key accounts, aligned with business opportunities, to drive results-oriented collaboration, addressing client and account team challenges proactively. Support new wins and business development within existing account by applying technical knowledge and operational excellence expertise to optimize service provision.

Client Satisfaction

: Ensure client satisfaction by minimizing the risk of service issues occurring or / and when they occur - by resolving them promptly and maintaining high service standards.

OPERATIONS

Service Delivery

: Ensure the delivery of high-quality administration services, meeting forecasted demand and contractual obligations and SLAs.

Compliance and Risk Management

: Uphold the highest standards of compliance, risk management, and audit adherence in line with AMS Policy and Procedures, as well as client requirements.

Performance and Efficiency

: Champion initiatives from the Performance Management CoE and BI teams to maximize efficiency by establishing a robust governance framework that embeds these practices within the team, ensuring they are leveraged to drive superior performance and decision-making. Collaborate with the Performance Manager CoE to monitor and enhance productivity across accounts.

SERVICE INNOVATION / EVOLUTION

Continuous Improvement

: Lead service innovation efforts by creating and maintaining a continuous improvement plan with the support of the Performance Management CoE, leveraging improved ways of working, focused on output.

Thought Leadership

: Provide market insights and education on service delivery to support the development of the AMS Target Operating Model and future client solutions. Promote best practices in team efficiency and operational excellence, sharing proven strategies and innovative approaches to enhance performance.

FINANCIAL / COMMERCIAL

Cost Management

: Take full responsibility for regional administration costs, meeting budget targets and ensuring forecasting accuracy.

Contractual Lifecycle Support

: Support the Client Services team and clients through all stages of the contractual lifecycle, drawing on AMS resources as needed.

Skills & Experience

Critical Knowledge, Skills and Experience

Leadership and Team Management:

Experience of leading and empowering emerging leaders, global teams, and matrix management. Proven ability to lead large virtual/remote teams, enabling collaboration, engagement, and operational excellence among dispersed teams. Demonstrable resilience and ability to work under pressure. Versatility to deliver outstanding results in any situation. Demonstrable ability and passion for people leadership, engagement, and development.

Change Management and Adaptability:

Ability to foster a culture of continuous development, well-being, inclusion, engagement, and retention.

Client Relationship and Strategic Partnership:

Demonstrable ability to build a position as a trusted partner. Ability to develop strong and influential relationships with senior stakeholders.

Commercial and Financial Acumen:

Demonstrable capability to manage a P&L. Strong commercial knowledge/capability within the RTO space.

Operational Excellence and Efficiency:

Deep understanding of Administration, Talent Acquisition, and RPO. Proven ability to maximize efficiency through initiatives from Performance Management CoE and Business Intelligence teams.

Innovation and Continuous Improvement:

Ability to lead service innovation efforts and maintain a continuous improvement plan. Proven track record in promoting best practices in team efficiency and operational excellence.

Communication and Interpersonal Skills:

Demonstrable ability to engage, motivate, and inspire teams to achieve high performance. Proven ability to foster a clear understanding of expectations, performance metrics, and development opportunities within the team. Strong communication skills to address client and account team challenges proactively

Desirable Knowledge, Skills and Experience

Change Management and Adaptability:

Agility and change management skills to cope with and lead a team and client through significant change. Proven ability to successfully implement and sustain change management initiatives.

Client Relationship and Strategic Partnership:

Proven capability to engage and influence senior stakeholders towards a course of action.

Commercial and Financial Acumen:

Contractual, and legal knowledge/capability applicable in the AMS environment. Full responsibility for regional administration costs, meeting budget targets, and ensuring forecasting accuracy.

Operational Excellence and Efficiency:

Demonstrable experience in driving operational excellence and fostering a performance-driven culture. Specialist knowledge in a current or potential future product or service.

Other

Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.



Apart from our benefits package, you'll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.

We offer:

Full training and support High value and challenging work A vibrant, diverse, and collaborative culture Flexible working A competitive reward and benefits package
The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging:

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.



If you require any accommodations or have any accessibility needs, please reach out via email talentacquisition.generalenquiries@weareams.com or make a member of our Talent Acquisition team aware at any time.



(UK&I) We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.



Hit the

Apply now

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Details

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Reference

EXEC00161


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Closing

07/10/2025


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Location

India, Pune


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Schedule

Full Time


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Business area

Administration


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Sector

Professional Business Services


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Employment Type

Permanent