Job Description

Role Overview

We're looking for a meticulous and hands-on Head of Operations to lead and streamline our end-to-end order fulfillment, logistics, and warehouse management. You'll be responsible for ensuring a seamless customer experience--from packaging to returns--and managing backend operations with platforms like Shopify and Shiprocket, along with proactive inventory tracking and replenishment planning.

Key Responsibilities

1. Order & Fulfillment Management:

- Oversee daily order processing via Shopify

- Coordinate with warehouse staff for efficient picking, packing, and dispatch

- Ensure brand-aligned packaging and delivery standards

- Track dispatch timelines, delivery SLAs, and undelivered orders

2. Logistics & Returns:

- Manage Shiprocket dashboard for courier scheduling, pickups, escalations

- Handle return pickups and reverse logistics

- Track NDRs (non-delivery reports) and follow up on re-attempts

- Resolve return/exchange queries in coordination with customer support

3. Exchange & Quality Tracking:

- Maintain logs of exchanges and returns: reasons, quality issues, feedback

- Share weekly insights with the CEO and product team to reduce return rate

- Monitor repeat issues to flag quality or size fit concerns

4. Warehouse & Inventory Management:

- Oversee warehouse operations--space optimization, labeling, order prep

- Maintain real-time inventory records of all SKUs

- Conduct routine stock audits to minimize shrinkage or mismatch

- Update inventory dashboards and SKU movement reports

- Track low-stock items and notify CEO in advance for reordering

- Maintain reorder thresholds and procurement registries

5. Reporting & Systems:

- Build and update daily, weekly, and monthly operational trackers

- Use Excel/Google Sheets and Shopify analytics for actionable reports

- Suggest improvements in automation, SKU tagging, and warehouse SOPs

Ideal Candidate

- 3-6 years of e-commerce operations and warehouse management experience

- Strong working knowledge of Shopify, Shiprocket, and Excel/Google Sheets

- Experience with inventory audits, warehouse flow design, and dispatch cycles

- Analytical, detail-oriented, and committed to strong operational hygiene

- Startup mindset with high ownership and comfort with fast-paced scale

What We Offer

- An exciting chance to build India's most loved brand for medical professionals

- A flat, collaborative work culture that values initiative and execution

- Competitive compensation and performance-based bonuses

- Wellness perks and product benefit

Job Types: Full-time, Permanent, Fresher

Pay: ?32,928.37 - ?92,542.42 per month

Schedule:

Day shift
Work Location: In person