Job Description

- Head of Operations (All Outlets)

Position Title: Head of Operations - Restaurants (F&B & Kitchen)
Location: Chandigarh (with travel to all outlets)
Reporting To: Director - Back to Source

Role Purpose

The Head of Operations will oversee the smooth functioning of all Back to Source outlets across brands (Back to Source, Chhota Banaras, Cafe Well-being, Bakery). The role is responsible for ensuring excellence in F&B service, kitchen operations, and successful roll-out of new outlets, while delivering defined Top Line (Revenue) and Bottom Line (Profitability) targets.

Key ResponsibilitiesOperational Leadership

Lead day-to-day functioning of all restaurants and kitchens, ensuring consistency in food quality, service, hygiene, and customer experience. Implement and monitor SOPs across outlets for F&B and kitchen operations. Conduct regular audits on service quality, food safety (aligned with HACCP), and overall guest experience.
Business Performance

Deliver agreed Top Line (sales) and Bottom Line (profitability) targets across all outlets. Prepare, monitor, and review budgets, cost control measures, and financial KPIs. Work closely with finance and outlet managers to ensure operational efficiency and profitability.
Team Leadership & Training

Build, mentor, and motivate outlet managers, chefs, and service leaders to drive a high-performance culture. Ensure structured training programs for kitchen and F&B staff to improve skills, attitude, and guest engagement. Uphold Back to Source values: fairness, transparency, process-driven decision-making.
New Openings

Lead planning and execution of new restaurant openings (F&B, kitchen, service layout, manpower). Ensure smooth pre-opening preparations including recruitment, training, vendor alignment, menu rollouts, and guest experience readiness.
Cross-Functional Coordination

Collaborate with Marketing for brand promotions and campaigns. Align with HR for recruitment, performance appraisals, and employee engagement initiatives. Provide strategic input to Procurement team, but will not be involved in day-to-day store/ingredient management. Store management will remain a separate vertical.
Key Deliverables

Achievement of revenue and profitability targets across outlets. High guest satisfaction (measured through reviews, feedback, repeat visits). Standardized F&B and kitchen operations across all outlets. On-time and smooth roll-out of new outlet openings. Strong leadership pipeline with trained and capable managers.
Candidate Profile

Experience: 12-18 years in F&B operations, with exposure to multi-outlet management. Prior experience in both professional structured companies (hotels, QSRs, casual dining) and growth-stage ventures preferred. Skills: Strong leadership, financial acumen, process-driven mindset, people management, guest-centric approach. Personality: Professional, energetic, adaptable, with high integrity and alignment to Back to Source values. Qualification: Degree/Diploma in Hotel Management or equivalent (preferred but not mandatory if experience is strong).
Compensation

Competitive salary package with performance-linked incentives tied to Top Line and Bottom Line delivery.

Job Type: Full-time

Pay: ₹55,000.00 - ₹110,911.92 per month

Work Location: In person