The Head of Operations will lead 300+ pharmacy outlets across West Bengal, ensuring operational excellence, profitability, and sustainable growth. The role requires a strategic leader with expertise in large-scale retail operations, compliance, and people management.
Key Responsibilities
Lead day-to-day operations across outlets, ensuring SOP compliance and service quality.
Drive revenue growth, profitability, and cost efficiency.
Manage supply chain, inventory, and regulatory compliance.
Strengthen customer experience and implement digital initiatives.
Mentor regional/zonal managers and build a performance-driven workforce.
Qualifications & Experience
Postgraduate in Management.
12-18 years in retail/pharmacy/FMCG operations, with multi-store leadership (200+ outlets preferred).
Strong knowledge of compliance, supply chain, and customer service.
Exposure to digital transformation in retail is an advantage.
Key Skills
Strategic and execution-focused leadership.
Strong people management and communication skills.
Customer-first mindset with focus on efficiency and profitability.
Job Types: Full-time, Permanent
Pay: ₹2,000,000.00 - ₹2,500,000.00 per year
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Work Location: In person
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