Job Description

: Head of Operations (Office-Based)

Position Title: Head of Operations

Department: Corporate Operations

Location: Jaipur

Reporting To: Managing Director

Employment Type: Full-Time

Role Summary

The

Head of Operations

is responsible for managing and optimizing the day-to-day operations of the office, ensuring that all departments (verticals) function smoothly and in alignment with company goals. This role requires overall knowledge of office operations including HR, Admin, Finance, Projects, Procurement, and Support Teams. The ideal candidate will ensure efficiency, timely task execution, clear communication, and strong coordination between all internal functions.

Key Responsibilities

1. Overall Office Operations Management

Oversee day-to-day operations within the corporate office. Ensure proper functioning of departments such as Admin, HR, Finance, Sales Support, Procurement, and Projects. Supervise administrative processes including documentation, asset management, office supplies, and team logistics.

2. Interdepartmental Coordination

Align work between various verticals to ensure smooth workflows. Track cross-functional tasks, identify roadblocks, and ensure timely resolution. Maintain close coordination between field operations and office support teams.

3. Office Systems & Process Optimization

Develop and implement standard operating procedures (SOPs) for all office functions. Ensure document control, filing systems, and reporting formats are standardized and followed. Identify inefficiencies and implement process improvements across all departments.

4. Monitoring & Reporting

Review daily, weekly, and monthly reports from all departments. Prepare consolidated dashboards and updates for senior management. Monitor internal KPIs related to operations, productivity, and project delivery support.

5. Team Oversight & Task Allocation

Allocate and monitor tasks to department heads or coordinators. Follow up on deadlines, pending work, and escalated issues. Ensure that team members are adequately supported and resourced.

6. Compliance, Discipline & Office Policies

Ensure adherence to company policies, rules, and internal guidelines. Maintain discipline, attendance, and punctuality within the office. Work closely with HR for employee engagement, conflict resolution, and training needs.

7. Communication & Escalation Handling

Act as the central point of communication between departments and top management. Handle operational escalations and ensure timely resolution. Conduct regular coordination meetings with department heads.

Qualifications & Requirements

Education

Bachelor's or Master's Degree in Business Administration, Operations, or related field

Experience

8-12 years in office operations, administration, or general management

Key Skills

Strong multitasking, coordination, decision-making, and organizational skills

Technical Knowledge

Basic understanding of HR, Admin, Procurement, Finance, and Project Coordination

Software Skills

MS Office Suite, Task Management Tools (Asana, Trello, ERP, etc.)

Language

Proficient in English and [local language, if applicable]

Other

Office-based position; occasional travel to branch or project sites if needed

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person