Job Description

Head of Operations - Pan India Algomatix Technology Pvt. Ltd.

location: Pan India Leadership Role

Experience: 10-15 years (Minimum 5+ years in IoT Operations) About

the Role

Algomatix Technology Pvt. Ltd. is looking for a dynamic

Head of Operations - Pan India

to lead and scale our nationwide IoT deployment and support ecosystem. This role is pivotal in ensuring the highest uptime for IoT devices installed across three key verticals --

Logistics, Cold Chain, and School Mobility

.You will lead a multi-layer operations team including

Customer Support Executives, Managers, Telecallers and Regional Coordinators

, driving operational excellence, service efficiency, customer satisfaction, and device health.

Key Responsibilities1. Operations Leadership

Lead and manage Pan-India operations teams (support executives, telecallers, managers & field coordination staff). Define and execute the end-to-end operational strategy for IoT deployments across all verticals. Establish clear KPIs for uptime, service turnaround, SLA adherence, and customer satisfaction.

2. Uptime & Device Performance Management

Ensure maximum uptime and optimal performance of all IoT devices deployed across India. Build a proactive monitoring framework to detect failures and initiate immediate response. Oversee issue triaging, escalation workflows, and root-cause analysis.

3. Customer Experience & Support

Drive a high-performance customer support function with a focus on first-contact resolution. Review support tickets, call logs and client escalations; ensure timely closures. Implement training plans to continuously improve support quality.

4. Cross-Functional Coordination

Collaborate with Product, Engineering, Field Service & Sales teams for seamless deployments and upgrades. Work closely with enterprise clients to understand pain points and provide actionable operational insights.

5. Process, Quality & Compliance

Standardize SOPs for installation, configuration, maintenance, and device monitoring. Implement quality checks, audits and performance dashboards. Ensure compliance with data, safety, and operational guidelines across verticals.

6. Team Development & Leadership

Mentor and upskill regional managers and support teams. Foster a culture of accountability, customer-centricity and continuous improvement. Plan manpower allocation and hiring for scale.

Required Experience & SkillsetMust-Have

5+ years of experience in IoT device operations

(GPS, telematics, sensors, cold chain IoT, or similar). Strong understanding of IoT deployment lifecycle: installation ? monitoring ? ticketing ? SLA-driven service. Proven track record of managing Pan-India or multi-region operations teams. Experience handling large-scale device networks in logistics, cold chain, schools or fleet.

Technical & Functional Skills

Knowledge of IoT platforms, device health monitoring dashboards, ticketing systems (CRM, Helpdesk). Strong data-driven decision-making ability using MIS, uptime reports, failure analytics. Excellent communication, leadership, crisis management and customer-handling skills.

Education

Bachelor's degree in Engineering / Technology preferred. MBA in Operations/General Management (optional but preferred).

Location: Navi Mumbai - Vashi.Package: Upto 12L per annum fixed + performance incentives + conveyance

Job Types: Full-time, Permanent

Pay: ₹90,000.00 - ₹100,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person