Job Description

Role Overview

The Head of Operations will lead end-to-end operational strategy across

Manufacturing, Supply Chain Planning, QA/QC coordination, Procurement, Warehousing, Logistics, Fulfilment, and Quick Commerce

for a

science-led D2C nutrition brand

operating across own website, marketplaces (Amazon, Flipkart), and quick-commerce platforms.

This role demands a leader who deeply understands

batch integrity, regulatory guardrails, production planning

, and

high-frequency replenishment cycles

without compromising compliance.

Key Responsibilities

1. Supply Chain & Production Planning

Own end-to-end production planning aligned with D2C demand, marketplace forecasts, and quick commerce replenishment cycles. Coordinate with manufacturing partners to ensure capacity readiness, batch scheduling, and launch timelines. Maintain strict RM ? FG synchronisation to minimise stockouts and expiry risks. Balance service levels with batch economics, MOQs, and product shelf-life considerations. Define and track upstream KPIs: production adherence, capacity utilisation, yield, batch readiness.

2. Quality, Compliance & Batch Integrity (Critical Function)

Ensure

no product is dispatched without a QA/QC release

. Maintain batch traceability, expiry discipline, and recall readiness across all channels. Align operations execution with regulatory and compliance requirements (FSSAI, packaging, labelling, testing). Partner closely with QA & Regulatory teams to ensure compliance-first decision making. Implement SOPs for batch handling, quarantine, rejections, and returns QC.

3. Procurement & Vendor Management

Lead procurement of RM, PM, consumables, and operational supplies. Build reliable supplier and co-manufacturer networks with strict SLAs. Optimise cost without compromising compliance or quality. Implement strong purchase controls, GRN hygiene, and vendor scorecards.

4. Warehousing & Fulfilment Operations

Manage warehouse layout, capacity, storage design, and operational workflows. Lead inbound, put-away, storage, pick-pack-ship, and returns management. Implement WMS best practices; drive accuracy, speed, and audit readiness. Ensure FEFO/FIFO execution for nutrition products with shorter shelf life. Reduce fulfilment errors, damages, and delays.

5. Logistics, Last-Mile & Quick Commerce

Oversee 3PLs, courier partners, and transport vendors across D2C, marketplace, and QC. Monitor delivery KPIs: OTIF, NDR, RTO, service levels, and turnaround time. Design quick commerce replenishment models (high-frequency, low-latency, low-buffer). Minimise expiry losses and stockouts in QC dark stores. Balance speed, cost, and inventory health using data-led optimisation.

6. Operations Excellence & Process Improvement

Build SOPs, process governance, and auditable workflows across operations. Drive digitisation, automation, and lean initiatives to improve productivity. Develop dashboards and MIS for operational visibility and decision-making. Identify operational bottlenecks and implement scalable solutions.

7. Cross-Functional Leadership & Boundaries

Work with Business teams on demand commitments and service-level targets. Collaborate with Finance for budgeting, cost controls, and working capital planning. Partner with Product, QA, and Marketing to align launch timelines and operational readiness. Lead and mentor multi-city operations teams with clear accountability. Execute decisions within

quality and regulatory guardrails

-- no shortcuts on compliance.

Key Skills & Competencies

Deep understanding of supply chain planning, production ops, and manufacturing workflows. Strong expertise in vendor management, procurement, logistics, and multi-channel fulfilment. Awareness of QC, batch testing, compliance, and nutrition-product safety. Data-driven mindset with strong analytical & dashboarding capabilities. Experience with WMS, ERP systems, logistics tech, automation tools. Ability to lead large on-ground teams across warehouse, logistics, and suppliers. High ownership, process thinking, and problem-solving mindset.

Qualifications

MBA/PGDM in Operations, Supply Chain, Manufacturing, or related field preferred. 7-10 years of experience in Operations, preferably in D2C, FMCG, Nutrition, or Consumer Health.
Interested candidates are requested to send their CVs to hr@aceblend.com, mentioning the job title in the subject line.

Job Types: Full-time, Permanent

Pay: ₹1,800,000.00 - ₹2,000,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person