Job Description

:

The Head of Operations will lead end-to-end operational strategy and execution across Supply Chain, Procurement, Warehousing, Logistics, Fulfillment, and General Operations for our e-commerce business. This is a senior leadership role responsible for building scalable processes, improving service levels, optimizing cost, and ensuring seamless customer fulfilment.

Key Responsibilities

1. Supply Chain Management

Develop and execute end-to-end supply chain strategy aligned with business goals. Ensure demand forecasting, inventory planning, and replenishment accuracy. Set and monitor KPIs including fill rate, OTIF, inventory turns, and fulfilment cost.

2. Procurement & Purchase

Lead procurement strategy for products, packaging, consumables, and operational requirements. Identify, negotiate, and manage vendor relationships to ensure cost savings and quality standards. Implement strong purchase controls, vendor SLAs, and compliance.

3. Warehousing & Fulfilment Operations

Manage warehouse planning, layout, capacity, and process optimization. Lead inbound, storage, outbound, and returns management with high accuracy. Implement WMS best practices and continuously improve picking, packing and dispatch processes.

4. Logistics & Last-Mile Delivery

Oversee partnerships with 3PLs, courier partners, and transport vendors. Monitor delivery performance, NDR, RTO, and customer delivery experience. Drive cost-efficient last-mile operations and improve turnaround time.

5. Operations Excellence & Process Improvement

Set up SOPs, workflows, and governance mechanisms across all operations. Drive automation, digitisation, and lean initiatives to improve productivity. Analyse data and create dashboards to track operational health.

6. Cross-Functional Leadership

Work closely with Sales, Tech, Finance, and Customer Experience teams. Align supply chain capabilities with business expansion plans. Lead and mentor a large, diverse operations team.

7. Customer Experience

Ensure order accuracy, timely deliveries, and high service levels. Reduce operational issues that impact customer satisfaction, returns, or escalations.

Key Skills & Competencies

Strong expertise in Supply Chain, Procurement, Logistics, and E-commerce operations. Data-driven decision making with high proficiency in MIS & analytics. Strong negotiation and vendor management skills. Ability to lead large teams and manage multi-city operations. Strategic thinking combined with hands-on operational execution. Knowledge of WMS, ERP, logistics tech, and automation tools.

Qualification

MBA / PGDM in Operations, Supply Chain, or related field preferred. Engineering background is an added advantage.

What We Offer

Opportunity to lead operations for a fast-growing e-commerce brand. High-ownership role with strategic impact. Dynamic, fast-paced work culture with growth opportunities
Job Types: Full-time, Permanent

Pay: ₹2,500,000.00 - ₹3,000,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person