Job Description

Location: Bangalore, India

About Us:- Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers\' compensation and financial and compliance markets.
Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens\' digital platform features customer and agent portals, and a business intelligence platform. With a 40-year track record of delivering to more than 600 organizations, Sapiens\' team of over 5,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.

Role: Director of Operations
Location: Bangalore, India

Roles & Responsibilities: -

As the Director of Operations, you will be responsible for overseeing the day-to-day operations, procurement, travel, and overall administration. Your role involves fostering a positive work culture and driving the team towards achieving the performance.

The key responsibilities include:

Strategic Planning: Collaborate with global executive leadership to develop and execute operational strategies aligned with the company\'s mission and objectives.

Operational Excellence: Oversee and provide all the support for infrastructure development and maintenance, facilities and administration management, compliance management, asset management, travel management, and procurement processes for the APAC and Australia regions.

Compliance Management: Possess comprehensive knowledge of SEZ policies and regulations. Liaise with government authorities and vendors to ensure compliances, various licensing, employee & property insurance, etc.

Stakeholder Management: Build strong relationships with internal functions and collaborate with external clients, global operations, procurement, and infosec teams to enhance service delivery.

Employee-Centric Events: Manage key operations staff in planning employee-centric events, including vendor selection and negotiations, budget estimates, and other events-related logistics.

Software & Tools Knowledge: Manage the company\'s ERP system to issue POs according to requests and other reporting tools.

Budget Management: Prepare and manage budgets, delivering efficiencies and savings.

Performance Metrics: Develop and track key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement.

Process Improvement: Identify process gaps and inefficiencies, implement continuous improvement initiatives, and collaborate with cross-functional teams to streamline processes.

Risk Assessment: Conduct risk assessments and implement strategies to mitigate operational risks, ensuring business continuity.

Quality Assurance: Develop and maintain quality assurance programs to ensure a consistent delivery of high-quality customer interactions.

Technology and Innovation: Stay updated on industry trends, emerging technologies, and best practices in operations. Recommend solutions to enhance customer experiences.

Team Leadership: Provide effective leadership to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.

Reporting and Analytics: Use data-driven insights to make informed decisions, drive continuous improvement efforts, and provide insights to senior management.

Desired Qualifications:

1. 15-20 years of experience in corporate office administration, travel management and procurement related in large companies (3,000+ employees).
2. Excellent leadership and communication skills, with the ability to motivate and develop teams.
3. Proven experience in process improvement, change management, and negotiation.
4. Strong analytical and problem-solving abilities with a data-driven approach.
5. Proficiency in using software ERP, CRM systems, reporting tools, and Microsoft Office programs.
6. Ability to apply project management skills to improve processes within the company, suggest desired changes, prepare bids for management, and implement them.
7. Exceptional interpersonal skills and the ability to collaborate effectively with various stakeholders.
8. Experience working with global leaders and in managing and successfully delivering project on a global scale.

Sapiens International