Job Description

This position is based at our state-of-the-art office in Hyderabad, India. Hyderabad offers a vibrant business ecosystem, a rich cultural experience, and a high quality of life for our employees and their families

Are you a visionary leader with a passion for driving operational excellence and delivering top-notch services to clients across the North America region? If so, Randstad Enterprise Solutions invites you to join our team as the Head of Global Business Services for the North America region, based in Hyderabad, India.

As the Head of GBS - North America Region, you will play a pivotal and highly strategic role in spearheading the delivery of high-quality services to our North America clients while driving operational performance and continuous improvement. You will lead and mentor a talented and diverse team of professionals, fostering a collaborative and inclusive culture that empowers employees to excel in their roles. Your leadership will be instrumental in facilitating the growth of the team and elevating their capabilities to new heights.

Key Responsibilities:

• Provide strategic direction and leadership to the GBS team for the North America OR EMEA region.
• Collaborate with cross-functional teams to ensure seamless service delivery and exceed clients\' expectations.
• Develop and implement performance metrics and key performance indicators (KPIs) to measure the effectiveness of GBS operations.
• Identify process optimization opportunities and drive continuous improvement initiatives.
• Oversee budgetary responsibilities and ensure efficient resource allocation.
• Build strong relationships with North America clients, understand their needs, and deliver tailored solutions.
• Stay informed of industry trends, best practices, and technological advancements to maintain a competitive edge.

Requirements:

• Proven experience in a leadership role within global recruitment services (RPO, MSP), Global Business Services, Shared Services, or a similar function.
• Strong understanding ideally of the North America OR EMEA market dynamics, client expectations, and industry trends.
• Demonstrated success in driving process improvements and operational excellence.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to lead and inspire diverse teams, fostering a collaborative and inclusive work environment.
• Strong business acumen and strategic thinking capabilities.

Randstad Enterprise is global organization specializing in the design, development and delivery of world-class talent acquisition, talent management and talent transition solutions to provide organizations with long-term business value and a competitive advantage in any economic condition.

Not quite right for you? Join our talent pool and be the first to hear about alternative opportunities within Randstad Enterprise Solutions!

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.

Randstad