Job Description

Job Title: Head - Learning & Development

Industry: QSR / Coffee

Location: Jaipur

Experience Required: 10+ years in L&D (preferably from QSR, Coffee, Retail, or Hospitality industry)

About the Role: We are looking for a dynamic Head of Learning & Development to lead and shape our learning culture across multiple locations. The role is pivotal in building the capabilities of our frontlineteams, leaders, and future talent--ensuring we deliver consistent customer experiences andoperational excellence.

Key Responsibilitieso

Strategy & Design:

Develop and implement holistic learning strategies aligned with ourbrand, culture, and business goals.

Capability Building: Drive structured training programs for outlet teams, shift leaders, andleadership positions
.o Innovation in Learning: Create scalable and engaging learning journeys using digitalplatforms, gamification, and blended learning approaches

.o Collaboration: Partner with Operations, HR, and Leadership teams to identify skill gapsand build impactful interventions.

Culture of Learning: Promote continuous learning from onboarding through leadershipdevelopment, nurturing future-ready talent
.o Measurement & Impact: Define success metrics, track training effectiveness, and ensuretangible improvements in store performance and employee engagement

.What We're Looking For

Proven experience (10+ years) in leading L&D functions, preferably in QSR, Coffee, orHospitality industries
.o Strong track record of managing multi-location training programs.

Deep understanding of the QSR pace and operational dynamics
.o Ability to mentor teams, champion processes, and introduce innovative learning solutions

.o Excellent communication and stakeholder management skills

.Why Join Us?

If you're passionate about developing people, shaping culture, and building the next generationof coffee professionals, this is the perfect role for you. Bring your expertise, creativity, andleadership to make a lasting impact.

Job Types: Full-time, Permanent

Pay: ₹100,000.00 - ₹125,000.00 per month

Benefits:

Paid time off
Work Location: In person