Head Of Human Resources (group Hr) Mumbai

Year    MH, IN, India

Job Description

Job Title:

Head of Human Resources (Group HR Head)

Department:

Human Resources & Organizational Development

Reports to:

Group CEO / Co-Owner

Location:

Corporate Office with occasional travel across all properties

Industry:

Luxury Hospitality - High-End Restaurants, Boutique Hotels & Lifestyle Venues

Position Summary



The Head of Human Resources will serve as the custodian of the Group's most valuable

asset - its people. This is a senior leadership position that requires the ability to architect

and execute world-class HR strategies in alignment with the organization's ambitious vision

of redefining luxury hospitality. The role goes beyond traditional HR functions, driving

organizational culture, leadership excellence, and workforce transformation across a

portfolio of high-end restaurants, boutique hotels, and clubs.

As a strategic partner to the executive team, the HR Head will shape a people-first culture

rooted in excellence, innovation, and uncompromising service standards. The position

demands a leader with exceptional gravitas, foresight, and the ability to inspire and manage

diverse, multi-property teams within a dynamic and competitive hospitality landscape.

Core Responsibilities



Strategic Leadership & Organizational Development



? Define and lead the long-term HR strategy, ensuring full alignment with the Group's

vision for expansion, guest experience, and brand positioning.

? Act as a trusted advisor on matters of organizational design, workforce planning, and

human capital development.

? Lead organizational transformation initiatives including scaling for new property

openings, market entry strategies, and restructuring when required.

Talent Acquisition & Employer Brand Stewardship



? Oversee the acquisition of top-tier talent across all levels, ensuring every hire

reinforces the Group's luxury positioning and service culture.

? Establish long-term partnerships with global recruitment agencies, leading hotel

schools, and industry networks to secure a steady pipeline of exceptional talent.

Leadership Development & Learning Excellence

? Architect robust talent development programs that build the next generation of

leaders for the Group.

? Oversee management training initiatives, high-potential programs, and succession

planning for mission-critical roles.

? Create a culture of continuous learning, embedding service sophistication,

innovation, and leadership agility across the organization.

Performance, Culture & Engagement



? Implement a performance culture that rewards excellence, accountability, and

innovation.

? Establish transparent performance appraisal frameworks with measurable KPIs and

leadership competencies.

? Cultivate a workplace culture that balances high-performance expectations with

employee well-being, inclusion, and engagement.

? Lead recognition and reward programs that reinforce the values of excellence,

creativity, and guest-centricity.

Compensation, Benefits & Rewards



? Design and maintain competitive compensation strategies, aligning with both luxury

hospitality benchmarks and organizational objectives.

? Introduce innovative benefits, retention models, and performance-linked reward

systems that drive loyalty and reduce attrition.

? Ensure seamless execution of payroll, compliance, and benefits administration

across all entities.

Governance, Compliance & Risk Management



? Ensure all HR policies and practices comply with national labour laws and

international hospitality standards.

? Serve as the Group's steward for ethical conduct, diversity, equity, and inclusion.

? Lead the implementation of zero-tolerance frameworks for harassment,

discrimination, or misconduct, including compliance with POSH guidelines.

? Maintain readiness for u audits and regulatory inspections with zero non-compliance

findings.

Operational Excellence



? Oversee HR operations across multiple high-value assets, ensuring alignment and

consistency in policies, culture, and service standards.

? Leverage technology (HRMS) for efficiency, analytics, and data-driven decision-

making.

? Provide direct oversight of employee welfare programs including staff

accommodation, transport, and well-being initiatives.

Candidate Profile



Education & Credentials

? Master's Degree in Human Resources, Business Administration, or Organizational

Development.

? Professional certifications such as SHRM, CIPD, or equivalent highly desirable.

Experience



? Minimum of 12-15 years of progressive HR leadership experience.

? At least 5 years at the head-of-function level within luxury hospitality, premium

lifestyle, or high-growth service industries.

? Proven success in leading HR across multi-property, multi-city, or international

operations.

Competencies & Attributes

? Exceptional executive presence, communication, and influencing skills.

? Strategic foresight with the ability to execute complex, multi-phase initiatives.

? Deep understanding of the luxury hospitality sector, including the nuances of high-

touch guest service culture.

? Strong financial and analytical acumen to link HR outcomes to business performance.

? High emotional intelligence with the ability to inspire trust and loyalty at all levels.

Key Success Metrics (KPIs)



? Employer Brand Index: Recognition as a top-tier hospitality employer.

? Workforce Stability: Reduction in attrition and improved retention of high

performers.

? Talent Pipeline: Bench strength for all critical leadership and service roles.

? Guest Experience Correlation: Direct linkage between employee engagement scores

and guest satisfaction ratings.

? Compliance: 100% adherence to legal, ethical, and brand standards.
Business Partnership: Measurable impact of HR strategy on profitability, innovation,

and expansion.

This is not merely an HR role - it is a leadership mandate to shape the organizational DNA of one of the region's most prestigious hospitality groups. The Head of Human Resources will be both architect and custodian of a workforce culture that defines the luxury hospitality experience.



Job Type: Full-time

Pay: ₹3,000,000.00 - ₹3,500,000.00 per year

Work Location: In person

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Job Detail

  • Job Id
    JD4430490
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year