The Head of Human Resources will serve as the custodian of the Group's most valuable
asset - its people. This is a senior leadership position that requires the ability to architect
and execute world-class HR strategies in alignment with the organization's ambitious vision
of redefining luxury hospitality. The role goes beyond traditional HR functions, driving
organizational culture, leadership excellence, and workforce transformation across a
portfolio of high-end restaurants, boutique hotels, and clubs.
As a strategic partner to the executive team, the HR Head will shape a people-first culture
rooted in excellence, innovation, and uncompromising service standards. The position
demands a leader with exceptional gravitas, foresight, and the ability to inspire and manage
diverse, multi-property teams within a dynamic and competitive hospitality landscape.
Core Responsibilities
Strategic Leadership & Organizational Development
? Define and lead the long-term HR strategy, ensuring full alignment with the Group's
vision for expansion, guest experience, and brand positioning.
? Act as a trusted advisor on matters of organizational design, workforce planning, and
human capital development.
? Lead organizational transformation initiatives including scaling for new property
openings, market entry strategies, and restructuring when required.
Talent Acquisition & Employer Brand Stewardship
? Oversee the acquisition of top-tier talent across all levels, ensuring every hire
reinforces the Group's luxury positioning and service culture.
? Establish long-term partnerships with global recruitment agencies, leading hotel
schools, and industry networks to secure a steady pipeline of exceptional talent.
Leadership Development & Learning Excellence
? Architect robust talent development programs that build the next generation of
leaders for the Group.
? Oversee management training initiatives, high-potential programs, and succession
planning for mission-critical roles.
? Create a culture of continuous learning, embedding service sophistication,
innovation, and leadership agility across the organization.
Performance, Culture & Engagement
? Implement a performance culture that rewards excellence, accountability, and
innovation.
? Establish transparent performance appraisal frameworks with measurable KPIs and
leadership competencies.
? Cultivate a workplace culture that balances high-performance expectations with
employee well-being, inclusion, and engagement.
? Lead recognition and reward programs that reinforce the values of excellence,
creativity, and guest-centricity.
Compensation, Benefits & Rewards
? Design and maintain competitive compensation strategies, aligning with both luxury
hospitality benchmarks and organizational objectives.
? Introduce innovative benefits, retention models, and performance-linked reward
systems that drive loyalty and reduce attrition.
? Ensure seamless execution of payroll, compliance, and benefits administration
across all entities.
Governance, Compliance & Risk Management
? Ensure all HR policies and practices comply with national labour laws and
international hospitality standards.
? Serve as the Group's steward for ethical conduct, diversity, equity, and inclusion.
? Lead the implementation of zero-tolerance frameworks for harassment,
discrimination, or misconduct, including compliance with POSH guidelines.
? Maintain readiness for u audits and regulatory inspections with zero non-compliance
findings.
Operational Excellence
? Oversee HR operations across multiple high-value assets, ensuring alignment and
consistency in policies, culture, and service standards.
? Leverage technology (HRMS) for efficiency, analytics, and data-driven decision-
making.
? Provide direct oversight of employee welfare programs including staff
accommodation, transport, and well-being initiatives.
Candidate Profile
Education & Credentials
? Master's Degree in Human Resources, Business Administration, or Organizational
Development.
? Professional certifications such as SHRM, CIPD, or equivalent highly desirable.
Experience
? Minimum of 12-15 years of progressive HR leadership experience.
? At least 5 years at the head-of-function level within luxury hospitality, premium
lifestyle, or high-growth service industries.
? Proven success in leading HR across multi-property, multi-city, or international
operations.
Competencies & Attributes
? Exceptional executive presence, communication, and influencing skills.
? Strategic foresight with the ability to execute complex, multi-phase initiatives.
? Deep understanding of the luxury hospitality sector, including the nuances of high-
touch guest service culture.
? Strong financial and analytical acumen to link HR outcomes to business performance.
? High emotional intelligence with the ability to inspire trust and loyalty at all levels.
Key Success Metrics (KPIs)
? Employer Brand Index: Recognition as a top-tier hospitality employer.
? Workforce Stability: Reduction in attrition and improved retention of high
performers.
? Talent Pipeline: Bench strength for all critical leadership and service roles.
? Guest Experience Correlation: Direct linkage between employee engagement scores
and guest satisfaction ratings.
? Compliance: 100% adherence to legal, ethical, and brand standards.
Business Partnership: Measurable impact of HR strategy on profitability, innovation,
and expansion.
This is not merely an HR role - it is a leadership mandate to shape the organizational DNA of one of the region's most prestigious hospitality groups. The Head of Human Resources will be both architect and custodian of a workforce culture that defines the luxury hospitality experience.
Job Type: Full-time
Pay: ₹3,000,000.00 - ₹3,500,000.00 per year
Work Location: In person
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