Job Description

About RoadCast:

At

RoadCast

, we're on a mission to revolutionize logistics through our cutting-edge AI-powered mobility management solutions. Our platform helps businesses scale efficiently, and we know none of this is possible without putting our customers' success at the heart of what we do. That's why we're looking for a passionate and

experienced Head of Customer Success who can lead and inspire a team

to join our leadership group and shape how we support, engage, and delight our customers.

About the Role:

As our

Head of Customer Success

, you'll play a pivotal role in ensuring our customers feel heard, supported, and successful. You'll

lead a growing team of Customer Success Managers

, define what "great customer success" looks like at RoadCast, and act as the bridge between our customers and internal teams. You'll bring at least

10 years of experience

from customer-facing roles in SaaS or technology, with a proven track record of managing and motivating teams, and you'll be excited to apply those insights in our fast-growing, dynamic environment.

What You'll Be Doing:

Develop and execute a customer success strategy focused on building trust and long-term relationships.

Lead, mentor, and inspire a high-performing team of Customer Success Managers.

Foster a culture of collaboration, ownership, and continuous improvement within the team. Create seamless onboarding processes, proactive support systems, and escalation protocols. Champion the voice of the customer--bring feedback to the table and collaborate with Product, Sales, and Support teams to drive improvements. Use data to monitor customer health, identify risks, and highlight opportunities for deeper engagement. Lead regular check-ins and business reviews with key customers to ensure their goals are met. Celebrate customer wins and turn them into champions and advocates. Share insights with the leadership team to shape company strategy and growth.

What We're Looking For:

10+ years of experience

in customer success, account management, or similar customer-facing roles, ideally in SaaS or B2B tech. Proven experience

managing and scaling customer success teams

. A natural leader who can inspire, mentor, and empower a team. Strong communication and relationship-building skills. Proficiency with customer success tools (e.g., Salesforce, Gainsight) and a data-driven approach. A proactive mindset with a customer-first attitude--you genuinely care about helping customers succeed. Comfortable working in a fast-paced environment and rolling up your sleeves to solve problems.

Why Join RoadCast?

?

Make an impact:

Lead and scale a high-performing customer success team while shaping our customer success strategy.
?

Collaborative culture:

Work with smart, driven, and supportive teammates.
?

Professional growth:

We invest in our people and provide opportunities for development.
?

Competitive compensation:

A competitive salary and benefits package to match your expertise.

If you're excited to

lead and inspire a customer success team

while building something meaningful, we'd love to hear from you!

Job Types: Full-time, Permanent

Pay: ?1,000,000.00 - ?1,500,000.00 per year

Schedule:

Day shift
Education:

Bachelor's (Required)
Experience:

Customer success: 10 years (Required) Business development: 10 years (Required)
Work Location: In person