Job Description

Job Title: Head of Corporate IT (Internal IT Head - Director/Sr. Director level)
Location: Gurugram, India
Position Overview
The Head of Corporate IT is responsible for leading and overseeing the internal IT enterprise in corporate cloud, infrastructure, systems, application, networks, assets, vendors and operations within an organization across all locations and offices. This senior leadership position plays a critical role in ensuring the reliability, security, compliance and efficiency of the company's IT environment, ensuring that all internal technology needs are met to support business operations and strategic goals. The IT Head will manage the IT department, collaborate with other departments, and oversee all technology-related projects and initiatives.
Key Responsibilities
1.IT Strategy and Leadership:

• Develop and implement the IT strategy, not limited to, for enterprise in corporate cloud, infrastructure, systems, applications, networks, assets, vendors and operations in alignment with the overall business strategy.

• Lead and inspire a team of IT professionals, ensuring effective performance and growth.

• Serve as a key advisor to the executive team, providing recommendations on technology adoption, improvements, and IT-related risks.

• Develop and manage the IT budget, ensuring cost-effective resource allocation for IT initiatives.

2.Internal IT Infrastructure Management:

• Oversee the design, implementation, and maintenance of the company's internal IT infrastructure (cloud, networking, servers, storage, applications, licenses, assets, vendors etc.).

• Ensure high availability, scalability, and security of all IT systems.

• Manage IT hardware and software assets, ensuring they are up to date and compliant with company standards.

3.Cybersecurity and Risk Management:

• Lead the implementation of IT security policies and procedures to protect the organization from cyber threats.

• Oversee the continuous monitoring of IT systems for vulnerabilities and take corrective actions when necessary.

• Ensure compliance with relevant industry en government regulations and standards.

• Conduct regular audits of IT infrastructure and internal systems to identify potential risks and areas for improvement.

4.IT Operations and Support:

• Manage day-to-day IT operations, ensuring optimal performance of internal systems and applications.

• Provide technical support and troubleshooting for internal employees, ensuring quick resolution of issues.

• Implement and manage service desk operations to handle IT support requests in a timely manner.

• Establish and enforce IT policies and best practices for end-users across the organization.

5.Project Management:

• Oversee IT-related projects from inception to completion, ensuring they are delivered on time and within budget.

• Collaborate with cross-functional teams (HR, finance, legal, etc.) to implement IT solutions that support business processes.

• Drive the adoption of new technologies and tools to improve internal workflows and productivity.

6.Vendor Management:

• Manage relationships with external IT vendors and service providers, ensuring the quality and reliability of services and products.

• Negotiate contracts and agreements with vendors to ensure cost-effective and high-quality solutions.

• Monitor vendor performance and address any issues or concerns promptly.

7.Disaster Recovery and Business Continuity:

• Develop and implement disaster recovery and business continuity plans to ensure minimal disruption to business operations in case of IT outages or disasters.

• Regularly test and update disaster recovery protocols and ensure employees are trained on emergency procedures.

8.Team Development and Collaboration:

• Lead, mentor, and develop the IT team, fostering a culture of continuous learning and professional growth.

• Ensure appropriate training and development opportunities for IT staff to stay current with emerging technologies and industry best practices.

• Promote collaboration between IT and other departments to understand business needs and provide effective technological solutions.

9.Performance Metrics and Reporting:

• Establish KPIs (Key Performance Indicators) for IT performance and deliver regular reports to senior leadership.

• Track and analyze system performance, user satisfaction, and operational efficiency, using data to make informed decisions.

• Regularly report on IT achievements, challenges, and future needs to executive management.

Required Skills & Qualifications
Educational Background:

• Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.

• Relevant certifications such as ITIL, PMP, CISSP, or other industry-recognized credentials are a plus.

Experience:

• Proven experience (15+ years) in IT management, with at least 3+ years in a senior leadership role.

• Strong experience in managing IT infrastructure, cloud services, cybersecurity, IT operations, and support teams.

• Demonstrated experience in budget management, vendor relations, and project management.

• Solid experience in managing internal corporate IT systems and technologies (networking, servers, applications, cloud services, etc.).

Technical Skills:

• Expertise in IT infrastructure management, including networks, servers, storage, and cloud services.

• Knowledge of cybersecurity practices, data protection, and compliance regulations.

• Strong proficiency in enterprise software applications, database management, and system integration.

• Familiarity with business continuity and disaster recovery planning.

Leadership & Interpersonal Skills:

• Strong leadership and people management skills with the ability to motivate and guide teams effectively.

• Excellent communication skills, with the ability to present complex IT topics to non-technical stakeholders.

• Strategic thinking and decision-making abilities, balancing long-term objectives with short-term operational needs.

• Strong problem-solving skills, with a proactive approach to identifying and addressing IT challenges.

Project Management:

• Proficiency in managing IT projects, utilizing tools and methodologies such as Agile, Scrum, or Waterfall.

• Ability to prioritize and manage multiple projects simultaneously while ensuring deadlines are met.

Soft Skills:

• Strong analytical thinking and troubleshooting capabilities.

• Ability to collaborate with various departments and business units to align IT services with overall company goals.

• High attention to detail and a proactive approach to managing IT operations and improvements.

Working Conditions:

• Full-time, on-site position.

• Some flexibility in working hours may be required based on project timelines or critical IT issues.

• Occasional travel may be required for vendor meetings or office locations.

Skills Required