Job Description

Join our Team

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About this opportunity:

The Head of Automation owns and leads Automation strategy and execution providing leadership and vision to the organization. Collaborating closely with the other Heads of Department and Individual Contributors to ensure E2E management and success of delivery.

What you will do:

Drive operational efficiency and productivity through quality automation models, aligning with SDE targets and boosting automation saturation in MS Networks.

Focus on stable automation performance with reduced outages and stronger operational outcomes.

Collaborate with SDAP for streamlined automation monitoring, issue tracking, and reporting.

Align automation initiatives with BCSS MS Networks' AI/ML strategy.

Enhance communication on automation benefits and their business impact.

Manage O&M, lifecycle, and performance of SL Operate tools, ensuring clear automation SLAs and effective tracking.

Contribute to service architecture strategies (EOE, AAA) to maximize automation value and roadmap alignment.

Institutionalize best practices and automate internal team processes to reduce manual efforts.

The skills you bring:

15+ years of experience in managed services environment, with minimum 8+ years of experience in Managed Services operations

University degree in Engineering, Mathematics or Business Administration, MBA is a plus.

Strong grasp of managed services delivery and Ericsson SD processes.

Deep understanding of operator business needs and service delivery models.

Skilled in Ericsson process measurement tools and SL Operate/SDAP MSDP environments (eTiger, ACE, etc.).

Technically proficient in OOAD, design patterns, and development on Unix/Linux/Windows with Java, JS, DB, Shell scripts, and monitoring tools like Nagios.

Familiar with software component interactions and DevOps practices.

Hands-on with automation tools (Enable, Blue Prism, MATE) and monitoring platforms (Grafana, Zabbix, Elasticsearch, Graylog).

Strong experience with web/proxy/app servers (Tomcat, Nginx, Apache).

Why join Ericsson

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida

Req ID:

770844