Job Description

The Head - Mobility Experience-NPO is a key leadership role responsible for the overall delivery, customer engagement, and interface with Airtel's CXO layer, stakeholders, and government authorities within the assigned circle. This position is integral to driving the Central Experience Management strategy, influencing the specific circle's operating plan implementation, and managing people and resources effectively. The ideal candidate should have more than 15 years of experience in network performance and optimization, with a BE/BTech/Diploma qualification and at least 3 years of relevant experience.

Responsibilities:

1. Circle NPO Delivery:Oversee the end-to-end network performance and optimization activities within the assigned circle. Develop and implement strategies to enhance network performance, quality, and customer experience. Ensure adherence to performance targets, KPIs, and quality standards set by the organization.

2. Circle Customer Engagement and Interface:Engage with Airtel's CXO layer, stakeholders, and government authorities to drive alignment and collaboration. Act as a key interface for customer engagement, addressing concerns, and ensuring customer satisfaction. Represent the organization in external forums, conferences, and meetings with relevant stakeholders.

3. Circle Governance and Central Functions:Work closely with the circle government to ensure compliance with internal governance requirements. Collaborate with central functions to drive overall circle experience management initiatives. Influence the specific circle's operating plan implementation and resource allocation.

4. People and Resources Management:Lead and manage a team of network performance and optimization professionals within the circle. Provide guidance, mentorship, and support to the team to drive performance and career development. Optimize resource allocation, budgeting, and forecasting to ensure efficient utilization of available resources.

Qualifications and Experience:

Bachelor's degree in Engineering (BE/BTech) or Diploma in relevant field. Minimum of 15 years of experience in network performance and optimization in the telecommunications industry. At least 3 years of experience in a managerial or leadership role, overseeing a team. Strong knowledge of network performance metrics, optimization techniques, and industry best practices. Excellent communication, negotiation, and stakeholder management skills. Ability to navigate complex organizational structures and influence at CXO and government levels.

o Proven track record of delivering results and driving continuous improvement.

Job Snapshot

Updated Date
19-01-2026
Job ID
Job_9593
Function
Network
Location
GJ-Ahmedabad-Zodiac Square-Circle, Ahmedabad, Gujarat, India
Experience
10 - 15 Years
Employee Type
Employee