Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Head - Lease Admin Operations (APAC)

JBS Lease Administration, Gurugram

What this job involves:

High Independence



A very high degree of independence is required on a day-to-day basis. Act as the primary contact for interaction with all parties to manage the lease administration operations, driving efficiencies, build strong team, strengthen relationship with the business and stakeholders and work closely with the business to contribute to the growth of JLL.



Manage business requirements



In this role, you will manage teams and lead the Lease Administration delivery for Abstractions and Account Management. You will work closely with the business lines to understand abstraction and Account Management requirements while matching those to the resource availability and other on-going projects. You will be responsible for delivering multiple lease abstraction projects to enable JLL to extract insights from the lease documents. You will also be accountable to manage and deliver financial management and database management support to our key clients, which includes sharing monthly reports with the key client contacts, process all AR/AP tasks, be able to supervise monthly variance processes and timely and accurate delivery of rent rolls each month. You will be encouraged to work on strict deadlines, in a fairly dynamic/ fast paced business environment while being a good leader/player. In this role, you will monitor targets/budgets and course corrections against plan Vs actual, manage close timelines and communicate on a timely basis if deadlines slip, Interact with the Business teams and internal stakeholders to resolve issues, Manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process.



An essential part of your role will involve working closely with colleagues within other Lease Administration teams to ensure the day to day delivery of multiple accounts / projects / transitions / compliance deliverables as per defined targets, and be responsible for managing a team of account staff (analysts, senior analysts and assistant managers, managers and Senior Managers) and ensure workload is completed in a timely and accurate manner and escalate issues where required. Additionally, should be able to motivate and retain best talent.



Additional responsibilities

Being the person in charge, your overall support to ensure efficiency, consistency and timely delivery of projects will be crucial. Collaboration with cross-functional teams, including Operational Excellence teams, Technology team in deploying RPA solutions, Workflow implementations, AI tools as well as business users, product owners and other stakeholders, will be part of your job. Jointly, you'll work with other regional leads on risk management and standardization.

Sounds like you? To apply, you need to have:

Flawless expertise

We're looking for a Senior Director with at least 15+ years of experience in the Operations Management and Project Management. It would be wonderful if you've worked on Lease Administration processes. Six Sigma certifications and PMP certifications will add value. You should be able to demonstrable experience of successful delivery of complex multidiscipline projects, and have an experience to lead large cross-cultural teams and the ability to manage delivery remotely for other centres, and you should have the ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization.



Immaculate knowledge

On top of everything else, do you also have experience in driving multiple complex operational processes and business initiatives? Understanding/experience with automation tools (e.g. Robotics Process Automation) & Business Process Management (BPM) to leverage on existing processes. Most important will be your outstanding talent in managing significance risks and a knack for handling escalations and solving problems.



Impeccable leadership

Superb leadership capabilities are must to succeed in this role. These skills will enable you to manage your teams, and stakeholders. Similarly, it will help you in driving effective business processes and best practices. It would be best if you were keen to work against tight deadlines while ensuring seamless delivery.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.



Apply today!

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.