Job Description

:
Hiring Head IP Incident Management for one of the largest Telecom Company at Hyderabad !!
Our client is a British multinational telecommunications company
Designation : Head IP Incident Management
Job Role:

• Responsible to maintain PAN India IP Network under Incident Management activities of all the circles.

• Manage 24X7 INM Shift operations to handle P1 till P5 Network incidents effectively.

• Working on Repetitive Fault Analysis, deriving Problem Management scope.

• Suggesting and implementing IP network design changes to achieve network resiliency.

• Monitoring IP Network Performance and maintaining Key IP KPIs as pre SLA.

• Maintaining database of IP Network Topology and Critical WAN/NNI link detail including transmission detail.

• Ensure 100% adherence to INM process, ISO 20K & ISO 27K certifications.

• Provide Necessary support to Vendor teams during consolidation project.

• Continuous focus towards process improvement through automation implementation.

• Build the most efficient team by :

• Enhancing Employee Engagement.

• Skill building.

• Cross domain knowledge sharing.

• Goals settings and reviews along with feedback.

• HSW awareness and regular programs.

• Overall 15+ years of experience in managing telecom networks.

• Minimum 5 years of proficient experience in IP domain.

• Minimum 5 years of experience in Telecom service domain like RAN & CORE (expected).

• Must have strong competence level and hands-on experience of IP MPLS technology and IP protocol like BGP, OSPF, ISIS, VPN.

• Experience in handing various IP equipment like Routers, Switches, and Firewalls.

• Should have experience in managing various vendor platform in IP domain like Cisco, Nokia, Huawei Juniper.

• Must be having certification on Cisco/Juniper like CCNA/CCNP/JNCIA/JANCIP or any equivalent industrial standard certification on IP domain.

• Should have knowledge of handling NMS of IP network like Nokia SAM server, Huawei U2000.

• Strong Understanding & knowledge in network troubleshooting, configuration management and system integration.

• Masters/Bachelors in Engg (E&TC Preferred).

• IP-MPLS, IP protocol (BGP, ISIS, OSPF, MPLS), Quality of services, 2G/3G/4G technology, SDN and NFV platforms.

• Industry standard certifications such as CCNA/CCNP/JNCIA/JNCIP/JNCIA.

• Should have knowledge of ITIL process