Lead the EAP business as a distinct growth vertical: full P&L ownership, operational excellence, product differentiation (beyond low-cost tele consult models), client outcome delivery, and
international network expansion in Asia & Middle East
--building a clinically robust, scalable and data-driven mental wellbeing offering.
Build & accredit a cross-border provider network (psychologists, psychiatrists, counsellors, coaches) with defined credentialing standards.
Launch in priority geographies with localized clinical, language & cultural capability.
Strategic partnerships/JVs with regional EAPs, tele mental health startups, or global networks for rapid footprint.
Product & Differentiation
Define product roadmap: guided care pathways, CBT/DBT digital tools, resilience programs, manager enablement modules, crisis intervention, leadership coaching, analytics dashboards.
Integrate with RxN platform & wellness engagement layer; ensure seamless SSO & data flows.
Clinical Quality & Compliance
Establish and audit clinical governance: credentialing, session quality scoring, supervision models, escalation protocols (suicide risk, trauma, substance use).
Ensure compliance with Indian and target-country regulations (data privacy, cross-border practice rules).
Operations & Delivery Excellence
SLA adherence (response time, counsellor allocation, incident resolution).
Scalable scheduling, multilingual support, 24/7 helpline / chat architecture.
Automation for triage, utilization forecasting, and capacity planning.
Data, Outcomes & ROI
Define outcome framework: utilization quality mix, symptom improvement indices (PHQ 9, GAD 7), absenteeism / presenteeism correlations, engagement depth (repeat sessions, digital tool adoption).
Produce quarterly "Mental Wellbeing Impact Reports" for strategic clients.
Brand & Thought Leadership
Position Truworth EAP as "comprehensive mental wellbeing & behavioural health platform"--differentiated from 'helpline-only' models currently prevalent in some regions.
Publish whitepapers, speak at industry forums, support internal thought leadership narratives.
Team Leadership & Culture
Build a high-performing, mission-driven team; institute OKR discipline.
Develop internal counsellor / coach capability pipeline (train-the-trainer).
10+ years total; 5-7+ years in building or scaling mental health / EAP / health benefits / behavioural health or allied healthcare service lines.
Prior P&L or large business unit ownership ( USD 5M equivalent).
Demonstrated international provider or partner network expansion (preferably in emerging markets).
Exposure to enterprise B2B sales cycles with large corporates / insurers / brokers.
Familiarity with clinical governance & mental health outcome instruments (PHQ 9, GAD 7, WHODAS, etc.).
Competencies
Strategic & commercial acumen: pricing, unit economics, margin management.
Operational rigor: building processes, SLA dashboards, capacity models.
Clinical empathy with business lens--able to translate outcomes to corporate ROI.
Partnership negotiation (white-label, JV, exclusivity structures).
Data fluency: can interrogate cohort utilization, funnel leakage, intervention efficacy.
Strong executive communication & narrative storytelling.
Change leadership & talent development.
Education
MBA / Master's in Health Administration or equivalent preferred.
Clinical background (psychology / psychiatry / counselling) is a plus but not mandatory if strong exposure to clinical operations exists.
Personal Attributes
Mission-driven about mental health impact.
Excellent skills in inter function collaboration.
Comfort with ambiguity & build-scale rhythm (from structured ops to innovation).
International cultural sensitivity.
Job Type: Full-time
Pay: Up to ₹25,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.