Job Description

1. Operational & Planning

Oversee Daily Operations:

Manage all aspects of the facility's operations, including the karting track, arcade and PC gaming zones, food and beverage service, and events. Ensure all areas run smoothly and efficiently.

Strategic Planning:

Develop and execute business plans to drive revenue growth, manage costs, and improve profitability. Identify new opportunities for expansion, partnerships, and market penetration.

Maintain Standards:

Uphold the highest standards of safety, service, and cleanliness across all departments, ensuring a premium guest experience.

2. Financial Management

Budgeting & P&L:

Take full ownership of the facility's budget and profit & loss (P&L) statement. Analyze financial data to make informed business decisions.

Revenue Management:

Implement pricing strategies, promotions, and packages to maximize revenue from gaming, karting, and F&B sales.

Inventory & Cost Control:

Manage inventory for all areas, from F&B to spare parts for karts, to minimize waste and control expenses.

3. Guest Experience & Brand Management

Ensure Guest Satisfaction:

Lead a team focused on providing exceptional customer service. Handle all guest complaints and feedback with a sense of urgency and professionalism.

Brand Ambassador:

Act as the face of the brand, building strong relationships with key clients, corporate partners, and the local community.

Marketing & Promotions:

Collaborate with the marketing team to create and execute promotional events, loyalty programs, and social media campaigns that attract new guests and retain existing ones.

4. Team Leadership & Development

Recruitment & Training:

Recruit, hire, and train a high-performing team, including supervisors, gaming staff, track marshals, and F&B personnel.

Performance Management:

Set clear performance goals, provide ongoing coaching, and conduct regular performance reviews.

Foster a Positive Culture:

Create a fun, safe, and motivating work environment that encourages teamwork and professional growth.

Required Skills & Qualifications

Proven Experience:

A minimum of 5-7 years of experience in a senior management role within the entertainment, hospitality, or recreation industry.

Business Acumen:

Strong understanding of business principles, financial management, and P&L analysis.

Leadership Skills:

Exceptional leadership skills with the ability to inspire, motivate, and manage a diverse team.

Passion for the Industry:

A genuine interest in gaming, racing, and entertainment is a major plus.

Problem-Solving:

The ability to think on your feet and solve complex operational and guest-related problems under pressure.

Communication:

Excellent verbal and written communication skills.
Job Type: Full-time

Pay: ₹100,000.00 - ₹125,000.00 per month

Benefits:

Commuter assistance Food provided Health insurance Life insurance Paid sick time Paid time off Provident Fund
Education:

Bachelor's (Preferred)
Experience:

Customer service: 10 years (Preferred)
Work Location: In person