Job Description

Job Title: Head of Digital - Client Servicing & Business Growth

Location:

Mumbai

Work Mode:

Hybrid

Reporting To:

Management / Founders

Role Overview

We are looking for a

Head of Digital

who will primarily lead

client relationships and business expansion

. This role is less about day-to-day execution and more about

strategy, stakeholder management, and revenue growth

. The person will work closely with management and internal digital teams to ensure client success and long-term partnerships.

Key Responsibilities:

Client Servicing & Relationship Management (Primary Focus)

Be the

main point of contact

for key and enterprise clients Understand client business objectives and align digital strategies accordingly Lead client meetings, reviews, and strategic discussions Ensure client satisfaction, retention, and account growth Handle escalations and maintain strong, long-term relationships

Business Development & Expansion

Drive

new client acquisition

through pitches, referrals, and networking Lead proposal creation, pricing discussions, and closures Identify upselling and cross-selling opportunities within existing accounts Support management in building revenue growth strategies

Strategic Oversight

Provide strategic direction to SEO, content, and digital marketing teams Review plans and outputs to ensure alignment with client expectations Act as a bridge between

clients, teams, and management

Management Collaboration

Work closely with founders and leadership on business strategy Share market insights, client feedback, and growth opportunities Support process improvements and team scaling when required

Required Experience & Skills

5+ years of experience in

digital marketing/agency environment

Strong background in

client servicing, account management & business development

Good understanding of

content, SEO, and digital marketing

(strategy level) Excellent communication, presentation, and negotiation skills Proven ability to grow accounts and close deals

Must-Haves

Based in

Mumbai

Experience working with multiple clients and senior stakeholders Comfortable in a

hybrid work setup

Why This Role?

High-visibility leadership role Direct interaction with management Focus on strategy, relationships, and growth--not execution Strong influence on company expansion

Behavioral Competencies

Strong ownership mindset with a client-first approach. Strategic and analytical thinking with problem-solving orientation. Excellent communication and senior stakeholder management skills. Ability to lead, mentor, and inspire teams in a fast-paced environment. Proactive, innovation-driven, and commercially focused.

Qualifications

BE/B.Tech Graduate or Bachelor's degree in Marketing or a related field. MBA degree or equivalent preferred.

Tools to master:

Google Analytics SimilarWeb SEMRush AHRefs Screaming Frog Google Search Console Google Docs, Slides, Sheets | Excel, Word, Powerpoint
Bee Online provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, nation origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by central, state, or local law

Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?70,000.00 per month

Benefits:

Flexible schedule Paid sick time Paid time off Work from home
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Whom do you report to in your current position?
Education:

Bachelor's (Required)
Experience:

Digital marketing: 5 years (Required) Business development: 3 years (Preferred)
Work Location: Hybrid remote in Mumbai, Maharashtra