Job Description

Job description

Job Title:

Head - Administration

Location:

Jabalpur Hospital & Research Centre, Jabalpur (M.P.)

Reporting To:

Medical Director / CEO / Board of Directors

Employment Type:

Full-Time

Experience Required:

Minimum 8-10 years in hospital administration or healthcare management, preferably in a NABH-accredited hospital

Educational Qualification:

Master's in Hospital Administration (MHA) / MBA (Healthcare) / PGDHA or equivalent; Medical background preferred but not mandatory

Job Summary:

The Head of Administration will be responsible for the efficient, effective, and safe day-to-day non-clinical operations of the hospital. This role includes managing facilities, human resources, patient services, regulatory compliance, budgeting, vendor coordination, and support services. The role requires strong leadership, organizational, and problem-solving skills to ensure high standards of patient care and administrative excellence.

Key Responsibilities:1. Hospital Operations & Administration

Oversee day-to-day hospital operations and ensure seamless functioning of all administrative departments (housekeeping, security, front office, facilities, etc.) Implement and monitor standard operating procedures (SOPs) for all departments Ensure NABH and other regulatory compliances are met Coordinate with clinical departments to support optimal healthcare delivery

2. Human Resource Management

Supervise administrative staff hiring, training, performance evaluations, and scheduling Foster a culture of accountability, service, and professional growth Address grievances, ensure staff discipline, and promote staff satisfaction and retention

3. Financial Management

Assist in budget planning, cost control, and resource optimization Oversee administrative department expenditures and ensure adherence to budgetary guidelines Coordinate with the finance team for billing accuracy and operational expenses

4. Facility & Infrastructure Management

Supervise facility maintenance, biomedical equipment functioning, cleanliness, and safety protocols Plan and monitor infrastructure development and renovation projects Coordinate with engineers, architects, and vendors as required

5. Vendor & Contract Management

Manage contracts with service providers (security, housekeeping, waste management, etc.) Negotiate and renew agreements with third-party vendors Ensure timely procurement and supply of non-medical hospital supplies

6. Patient Services & Experience

Monitor front desk operations, patient admission/discharge protocols, and grievance redressal Improve patient satisfaction through effective service delivery and communication Address complaints and implement corrective action when required

7. Legal, Safety & Compliance

Ensure adherence to statutory and legal obligations (fire safety, labor laws, pollution control, etc.) Conduct periodic safety drills and compliance audits Liaise with government authorities and licensing bodies as needed

Skills & Competencies:

Strong leadership and decision-making skills Excellent communication and interpersonal abilities Organizational and time management proficiency Knowledge of hospital accreditation standards (e.g., NABH, ISO) Tech-savvy with proficiency in hospital information systems (HIS)

Remuneration:

Commensurate with experience and industry standards

Job Types: Full-time, Permanent

Pay: From ?75,000.00 per month on wards

Benefits:

Food provided Leave encashment Paid sick time Provident Fund
Schedule:

Day shift Morning shift Weekend availability
Supplemental Pay:

Yearly bonus
Ability to commute/relocate:

Jabalpur, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Master's of Hospital Administration (MHA) - Mandatory MBBS / BHMS Qualification will be an added advantage.
Work Location: In person

Speak with the employer +91 7024244123

Job Types: Full-time, Permanent

Pay: From ?75,000.00 per month

Benefits:

Food provided Leave encashment Paid sick time Provident Fund
Schedule:

Day shift Evening shift Morning shift Night shift Rotational shift Weekend availability
Supplemental Pay:

Yearly bonus
Work Location: In person

Speak with the employer

+91 7024244123