Job Description

Analyst/Senior Analyst - Hardware Order Fulfilment Sr Analyst - Infrastructure Services

Deloitte Support Services India Private Limited

The Order Fulfilment Senior Analyst plays a key operational role in supporting the hardware asset procurement and deployment process within the Hardware Asset Management (HAM) team. This role is responsible for executing and overseeing day-to-day tasks related to hardware order fulfilment, from request processing to delivery and initial setup. The Senior Analyst ensures accuracy, efficiency, and adherence to established service level agreements (SLAs) and internal policies, contributing to the seamless delivery of IT services and the integrity of the IT asset inventory.
This role contributes to the operational effectiveness of IT Asset Management (ITAM) by ensuring the accurate and timely execution of hardware order fulfilment tasks. Its impact is realised through supporting efficient procurement workflows, contributing to reduced lead times, and ensuring hardware assets are provisioned effectively. By maintaining accurate inventory data and supporting the overall efficiency of the HAM team, the Senior Analyst helps meet service level agreements, enhances user satisfaction, and contributes to cost control through diligent asset tracking and management.

Work you'll do

Process and manage hardware requests and orders, ensuring all necessary information is accurately captured and processed in a timely manner. Monitor and track the status of hardware orders from placement through to delivery, proactively identifying and addressing potential delays or issues. Perform accurate and timely data entry for new hardware assets into the ITAM tools and Configuration Management Database (CMDB) upon receipt and deployment. Manage inventory levels for commonly requested items, conducting regular stock checks, reconciling discrepancies, and preparing assets for deployment. Coordinate closely with internal logistics and IT end-user support teams to facilitate the efficient delivery, imaging, and initial setup of hardware for end-users. Resolve routine issues related to hardware order delays, discrepancies, or quality, escalating complex problems to the Order Fulfilment Manager as necessary. Assist in maintaining and updating documentation related to order fulfilment processes and procedures, suggesting improvements where appropriate. Generate regular reports on order fulfilment metrics, including lead times, order accuracy, and inventory levels, for review by the Analyst Manager. Communicate effectively with internal stakeholders (e.g., IT end-user support, Product teams) and external vendors regarding order details, delivery schedules, and issue resolution. Adhere to all internal policies and procedures related to hardware asset management and procurement, ensuring compliance.

Responsibilities

Proven experience in an IT support, logistics, or operational role with a focus on hardware procurement or order fulfilment. Familiarity with hardware asset lifecycle management processes, particularly the acquisition and deployment phases. Understanding of basic procurement processes, vendor interaction, and inventory control principles. Knowledge of IT Service Management (ITSM) principles and frameworks (e.g., ITIL) is beneficial. Experience with ITAM tools (e.g., ServiceNow ITAM Pro) and their integration with CMDBs for data entry and reporting. Basic understanding of supply chain operations and logistics.Proactive and self-motivated, with a focus on process adherence and identifying areas for minor improvement. Ability to manage multiple tasks and priorities in a dynamic environment.

The Team
At Deloitte, we're all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Location

: Hyderabad

Work shift Timings (IST):

1:00 PM to 10:00 PM / 2:00 PM to 11:00 PM (7:30 AM to 5:00 PM UK Time)

Qualifications

Bachelor's degree in Business, Supply Chain, Information Technology, or a related field, or equivalent work experience. 3+ years' experience in a similar role and Enterprise organisation.

Essential

Strong organisational skills with a high degree of attention to detail and accuracy in managing orders and inventory. Excellent communication and interpersonal skills, capable of liaising effectively with internal teams and external vendors. Good problem-solving abilities, particularly in managing order discrepancies and logistical challenges. Ability to work collaboratively within a team and coordinate tasks effectively, often with minimal supervision. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for tracking, reporting, and data analysis. Proactive and self-motivated, with a focus on process adherence and identifying areas for minor improvement.

Ability to manage multiple tasks and priorities in a dynamic environment.

Desirable

ITIL Foundation, Service Operations Experience working with large-scale IT procurement or within a centralized infrastructure or shared services environment. Certifications in supply chain management or procurement.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code: 320535