Job Description

Job Title:

Hardware & Network Engineer

Department:

IT / Technical Support

Reports To:

IT Manager / Operations Head

Work Location:

Valasaravakkam

Experience Required:

6-7 Years

Job Summary:

The

Hardware & Network Engineer

is responsible for ensuring smooth operation, maintenance, and troubleshooting of all IT infrastructure within the

Diagnostic Center

. This includes computer hardware, network systems, servers, CCTV surveillance, and communication systems. The ideal candidate should have strong experience in

system configuration

,

network and server management

,

hardware diagnostics (Double Shooter)

,

phone network handling

, and

CCTV system management

to ensure 24/7 uptime in a healthcare environment.

Key Responsibilities:1. Hardware Installation, Configuration & Maintenance

Install, configure, and maintain desktops, laptops, printers, scanners, and medical interface devices. Perform

system configuration

, OS installation, and software setup for diagnostic and administrative systems. Use

Double Shooter

or similar tools for

hardware diagnostics

and fault detection. Conduct preventive maintenance and ensure optimal performance of all IT hardware. Maintain an updated record of IT assets and ensure timely repair or replacement of faulty equipment.

2. Network Configuration & Troubleshooting

Configure, manage, and monitor

LAN/WAN

, routers, switches, firewalls, and Wi-Fi access points. Handle

network server issues

including DNS, DHCP, Active Directory, and IP configuration. Ensure reliable network connectivity between medical equipment, LIS (Laboratory Information System), and central servers. Troubleshoot and resolve network connectivity problems, data transmission issues, and slow network performance. Ensure network security through firewall management and access control policies.

3. Server Administration

Install, configure, and maintain

Windows/Linux servers

and backup systems. Handle

network server issues

such as login errors, service failures, or performance degradation. Manage

user accounts, group policies, file servers, and data sharing permissions

. Perform

regular backups

, data recovery checks, and system patch updates. Monitor server health, resource usage, and uptime across all branches.

4. Phone Network & Communication Handling

Install, configure, and maintain

VoIP and PBX systems

within the diagnostic center. Troubleshoot

phone network issues

including connectivity failures, call quality issues, and routing problems. Coordinate with telecom providers for external connectivity and bandwidth management. Ensure efficient operation of internal communication and intercom systems.

5. CCTV Installation & Maintenance

Install, configure, and maintain

CCTV surveillance systems

(IP/Analog). Monitor CCTV network connectivity and recording functions. Manage DVR/NVR configurations, storage management, and footage backup. Troubleshoot camera or video feed issues and coordinate with vendors when necessary. Ensure CCTV systems cover all critical areas for security and compliance.

6. IT Support & Troubleshooting

Provide technical support to staff for system, printer, software, and network-related issues. Troubleshoot

LIS/HIS connectivity

, system access, and performance problems. Document all support activities, system configurations, and network changes. Ensure minimum downtime of all critical systems used for diagnostic operations.

7. Data Security, Backup & Compliance

Implement and maintain IT security protocols including

antivirus, firewall, and access controls

. Ensure

data protection and privacy compliance

as per healthcare and regulatory standards (NABL/NABH). Schedule and verify data backups to prevent data loss. Support IT audits and system compliance reviews.

Required Knowledge & Skills:

Strong understanding of

hardware diagnostics tools

such as

Double Shooter

. Expertise in

system configuration

, OS installations (Windows/Linux), and software setup. Proficiency in

network troubleshooting

,

server management

, and

LAN/WAN configuration

. Knowledge of

phone networks (VoIP/PBX)

and communication systems. Hands-on experience in

CCTV installation, configuration, and monitoring systems

. Knowledge of

firewalls, antivirus solutions, and data security practices

. Experience with

LIS/HIS connectivity and medical system networking

(preferred). Excellent analytical, problem-solving, and multitasking abilities.

Educational Qualification:

Bachelor's Degree / Diploma

in Computer Science, Information Technology, or Electronics Engineering.

Certifications (Preferred):

CompTIA A+ / Network+

CCNA / CCNP

(Cisco Certified)

MCSE / MCSA

(Microsoft Certified Systems Engineer/Administrator)

CCTV Installation & Network Security Certification

(added advantage)

Experience:

6 to 7 years

of experience in

hardware and network engineering

, preferably in a

Diagnostic Center, Hospital, or Healthcare IT setup

. Proven experience in handling

system configuration, server administration, network troubleshooting, phone systems, and CCTV networks

.

Personal Attributes:

Strong communication and coordination skills with medical and technical staff. Ability to work independently and under pressure in a healthcare environment. Commitment to accuracy, reliability, and data security. Flexible to work in shifts or on-call during emergencies.

Work Environment:

Based at Diagnostic Center premises with occasional visits to other branches or lab locations. May require

on-call support

for critical system failures or downtime
Job Types: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person