Job Description

- Hardware Support Technician (Hospital IT Department)

Position Title:

Hardware Support Technician

Department:

Information Technology (IT)

Reports To:

IT Manager

Location:

CURI Hospital Premises (On-site)

Employment Type:

Full-time

Role Purpose

To provide reliable, timely, and safe hardware and peripheral support to ensure uninterrupted functioning of hospital IT systems, directly contributing to patient care, operational efficiency, and compliance with NABH standards.

Key Responsibilities

1.

Hardware & Peripheral Support

Install, configure, and maintain desktops, laptops, printers, scanners, biometric devices, and other hospital peripherals. Troubleshoot and repair hardware issues, escalating to vendors when required. Maintain inventory and tagging of IT assets as per hospital policy.
2.

Hospital-Specific IT Equipment

Provide support for devices integrated with Hospital Information Systems (HIS), LIS, PACS, and other clinical applications. Coordinate with biomedical engineering for IT-enabled medical equipment (monitors, imaging workstations, etc.).
3.

Network & Connectivity

Assist in setting up LAN connections, Wi-Fi access, and IP configuration for end-user devices. Verify connectivity to HIS/EMR, printers, and PACS nodes.
4.

User Support

Respond to IT helpdesk tickets related to hardware and peripheral issues. Provide on-site support to doctors, nurses, and staff in wards, ICUs, OPD, and admin areas. Guide users on proper handling and preventive care of hardware devices.
5.

Preventive Maintenance

Conduct routine checks on critical IT hardware (UPS, printers, terminals). Document preventive maintenance tasks and report potential risks.
6.

Data Protection & Compliance

Ensure hardware is used in compliance with hospital IT and data security policies. Wipe or sanitize storage devices before disposal or reallocation. Support in downtime drills and assist in recovery procedures.
7.

Documentation & Reporting

Update hardware asset movement forms, maintenance logs, and repair records. Maintain compliance evidence for NABH audits (asset register, AMC details, service records).

Key Performance Indicators (KPIs)

% of hardware issues resolved within SLA. First-time resolution rate for tickets. Asset register accuracy (%). Preventive maintenance compliance rate. User satisfaction scores for IT support.

Qualifications & Skills

Education:

Diploma/Graduate in Computer Science, IT, or Electronics.

Certifications (Preferred):

CompTIA A+, Microsoft MCP, or equivalent.

Experience:

1-3 years in hardware support, preferably in a hospital/healthcare setting.

Skills:

Strong troubleshooting and repair skills. Knowledge of hospital IT systems (HIS/LIS/PACS). Basic networking (LAN, Wi-Fi, IP addressing). Familiarity with ITIL/helpdesk practices. Good communication and customer service orientation.

Behavioral Competencies

Service-oriented and patient-care focused. Ability to work under pressure in clinical environments (ICU/OT). Team player with coordination skills (with IT, clinical, and biomedical staff). Willingness to work in shifts and during emergencies.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person