Job Description

Position Title: Hardware and Networking Engineer

Reporting to: General Manager - IT (GM-IT)

Location: Vilathur & Vadipatti

Employment Type: Full-Time

Role Objective

The IT Infrastructure Engineer is responsible for maintaining the health and performance of the company's digital environment. This includes proactive monitoring and hands-on servicing of desktops, servers, printers, and network equipment, as well as managing external service providers (AMC).

Key Responsibilities

1.? ?Hardware & System Maintenance

Desktop & Laptop Support: Installation, configuration, and troubleshooting of Windows/Linux workstations.

Server Administration: Basic monitoring of server health, backups, and storage performance (Windows/Linux environments).

Printer Services: Routine maintenance, troubleshooting connectivity issues, and managing consumables for industrial and office printers.

2.? ?Network Monitoring & Optimization

Networking Monitoring: Real-time monitoring of LAN, WAN, and Wi-Fi connectivity to ensure zero downtime.

Infrastructure: Managing routers, switches, and firewalls; ensuring cables and patch panels are organized.

Security: Monitoring network traffic for irregularities and ensuring VPNs/firewalls are operational.

3.? ?Vendor & AMC Management

AMC Monitoring: Maintaining a tracker for all Annual Maintenance Contracts (AMCs) for UPS, Servers, Photocopiers, and Networking equipment.

Service Coordination: Liaising with external vendors for repairs and ensuring service level agreements (SLAs) are met.

Asset Management: Maintaining an up-to-date inventory of all hardware assets.

4.? ?Reporting & Communication

Direct Reporting: Provide daily/weekly status reports to the GM-IT regarding system uptime, pending issues, and network performance.

Incident Logs: Maintaining logs of hardware failures and network outages with detailed "Root Cause Analysis" (RCA).

Technical Skills & Qualifications

Education: Degree or Diploma in Computer Science, IT, or Electronics.

Certifications: BCA,MBA,MCA,BE & IT Related

Experience: 2-7 years in a similar hardware and networking role.

Tools: Familiarity with monitoring tools (e.g., Zabbix, Nagios, or PRTG) and remote support tools.

Key Competencies

Strong troubleshooting skills under pressure.

Disciplined approach to documentation and reporting.

Good communication skills for coordinating with the GM-IT and end-users.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person