Job Description

Conduct regular feedback calls to students to gather improvement inputs.


Manage and resolve student complaints efficiently through the CRM system.

Ensure timely coordination with relevant departments for resolution and closure of reported issues.

Make birthday calls to students as part of personalized engagement initiatives.

Deliver classroom presentations for both retail and corporate training batches, including in-person sessions.

Accurately record and update all student communications into the CRM module.

Maintain and update the student database, ensuring accuracy and completeness.

Liaise with internal departments to organize and execute webinars, ensuring seamless delivery.

Prepare and routinely update training calendars, coordinating with students across all batches.

Conduct follow-up calls with alumni to track career progression and collect feedback.
Provide call-handling support during staff absences and redirect inquiries to appropriate departments as needed.

Requirements

Minimum of 5 years' experience in customer service or client-facing roles. Strong verbal and written communication skills with the ability to engage customers professionally. Proven ability to resolve issues efficiently while demonstrating empathy, patience, and sound judgment. Skilled in managing multiple interactions, prioritizing tasks, and maintaining service quality under pressure. Ability to collaborate with cross-functional teams and contribute to continuous service improvement. Adept at handling conflict and de-escalating situations while representing the brand with integrity and professionalism. * Familiarity with CRM tools and data-driven approaches to monitor feedback and enhance customer experience.