Conduct regular feedback calls to students to gather improvement inputs.
Manage and resolve student complaints efficiently through the CRM system.
Ensure timely coordination with relevant departments for resolution and closure of reported issues.
Make birthday calls to students as part of personalized engagement initiatives.
Deliver classroom presentations for both retail and corporate training batches, including in-person sessions.
Accurately record and update all student communications into the CRM module.
Maintain and update the student database, ensuring accuracy and completeness.
Liaise with internal departments to organize and execute webinars, ensuring seamless delivery.
Prepare and routinely update training calendars, coordinating with students across all batches.
Conduct follow-up calls with alumni to track career progression and collect feedback.
Provide call-handling support during staff absences and redirect inquiries to appropriate departments as needed.
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