Job Description

Job description

Export Support Manager -- Handicrafts (B2B)

About Us

We are a

fast-growing handicraft export company in India

, working with skilled

artisans and craft clusters

across

Rajasthan, Uttar Pradesh, Kashmir, Gujarat, and other GI-tag regions

to deliver

high-quality handmade products

to

international wholesale buyers

.
Our portfolio includes

wooden handicrafts, blue pottery, Chikankari embroidery, brassware, marble inlay, handwoven textiles, jute products, cane & bamboo crafts, leather goods, metal handicrafts, terracotta pottery, sustainable home decor items, and eco-friendly artisanal products

.

We export to

wholesalers, distributors, home decor brands, giftware importers, lifestyle concept stores, and boutique retailers

across

Europe, North America, the Middle East, Australia, and Japan

.

We operate through a

global network of handicraft export agents, merchant exporters, and commission-based B2B sales representatives

who connect us to

bulk buyers

and

importers

.

Title:

Export Support Manager -- Handicrafts (B2B)

Reports to:

Owner / Managing Director

Location:

Remote

Type:

Full-time

Mission

To own and run the

complete Indian handicraft export business cycle

-- from

artisan sourcing and product development

to

international buyer acquisition, sales closing, export documentation, and logistics management

-- while

training and mentoring handicraft export agents worldwide

.

This role demands

expertise in international trade of handicrafts, Indian craft sector sourcing, quality control, export compliance, and B2B negotiation

.

Key Responsibilities1. Export Agent Enablement & Training

Train and mentor

handicraft export agents

, merchant exporters, and reseller partners. Develop

handicraft export SOPs

, buyer outreach scripts, and

international trade playbooks

. Conduct product knowledge sessions on

wooden decor, brass artefacts, handmade textiles, blue pottery, cane baskets, macrame products, leather handicrafts, metal figurines, and eco-friendly home decor

. Teach pricing structures:

Factory Rate, FOB India, CIF, DDP

for handicraft shipments. Track agent pipelines for

bulk handicraft orders

and coach on deal closure.

2. Buyer Acquisition & Relationship Management

Guide agents in generating

handicraft buyer leads

from

Alibaba, Global Sources, IndiaMART, EPCH directories, LinkedIn Sales Navigator, Instagram B2B marketing, and international trade fairs

. Qualify bulk buyers for

Indian handicrafts

using

BANT/MEDDICC frameworks

. Negotiate orders for

handmade products

with importers and retailers in

USA, UK, UAE, France, Germany, Canada, and Australia

.

3. Supplier Sourcing & Product Development

Source and audit

handicraft suppliers

from

Saharanpur (wood), Jaipur (blue pottery), Lucknow (Chikankari), Kutch (embroidery), Moradabad (brassware), Khurja (pottery), Nagaland (bamboo crafts), and Varanasi (textiles)

. Manage

artisan contracts

covering

quality, delivery timelines, and exclusivity

. Oversee

custom product development

for large orders and

private label handicraft exports

.

4. Samples & Product Approval

Manage

golden samples

for buyers in

USA, Europe, and the Middle East

. Ensure samples meet

international compliance standards

(REACH, CPSIA, Prop65, ISPM-15).

5. Pricing, Costing & Margin Control

Prepare

costing sheets for handicrafts

factoring in

raw materials, labor, artisanal handwork, wastage, packaging, inland transport, CHA charges, freight, and commissions

.

6. Quality Control & Inspections

Prepare

QC checklists for handicraft SKUs

(size, finish, packaging). Arrange

third-party inspections

for large export shipments.

7. Export Documentation & Compliance

Handle

export paperwork for handicrafts

: IEC, RCMC (EPCH), AD Code, GST LUT/Bond. Commercial Invoice, Packing List, Proforma Invoice, Bill of Lading/AWB. Certificate of Origin, Phytosanitary/Fumigation Certificate. Inspection & Insurance Certificates. Ensure country-specific compliance for

handmade exports

(CE Mark, UKCA, REACH, CPSIA).

8. Logistics & Shipping

Plan

LCL/FCL shipments

for

bulk handicraft orders

. Coordinate with

freight forwarders experienced in fragile handicraft shipping

.

9. Payment Collection

Secure

TT Advance, LC at sight, DP payment terms

for international handicraft orders.

10. Reporting & Continuous Improvement

Maintain CRM for

handicraft export leads and orders

. Identify

new global markets for Indian handicrafts

.

Required Skills & Qualifications

5-10+ years

experience in handicraft exports

or

home decor B2B trade

. Proven track record in

closing international orders for handmade products

. Deep understanding of

Indian craft sector, artisan supply chains, GI-tagged products, and international buyer requirements

. Expertise in

Incoterms 2020, HS codes for handicrafts, export incentives (RoDTEP, Duty Drawback)

. Strong communication skills for

international B2B negotiations

.

KPIs

New

handicraft buyer acquisition rate

. Conversion rate from lead ? purchase order for handicrafts. OTIF delivery of handicraft orders. Zero-documentation rejections. High agent satisfaction in

handicraft export training

.

For Interview

: WhatsApp +91 9731508888 | Email: support@iiec.edu.in

Website

: https://heartfulcraft.com

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Work from home
Application Question(s):

Have you personally handled the complete end-to-end export process for handicrafts -- from supplier sourcing, costing, and quality control to international compliance, logistics, and payment collection? Do you have at least 5 years of direct, hands-on experience in exporting Indian handicrafts or home decor products to international B2B buyers (including sourcing from artisans, managing export documentation, and closing overseas orders)?
Experience:

Export: 3 years (Required)
Work Location: Remote

Job Type: Full-time

Pay: ?21,116.68 - ?30,968.74 per month

Benefits:

Cell phone reimbursement Commuter assistance
Work Location: In person

Speak with the employer

+91 9057537425