Gxpress Solutions Manager Customer Experience (2 5 Yrs) Jaipur/rajasthan (after Sales/customer Service)
Job Description
- Champion opportunities to consistently Improve the Gxpress customer experience- Design & Improve the customer experience- Increase customer satisfaction, loyalty, and advocacy- Drive customer retention, reduce churn, and increase customer satisfaction- Map the customer journey and identify opportunities to proactively intervene on the client\'s behalf- Guide team in effective client issues resolution and handle any escalations- Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement- Test new strategies for driving customer value- Continually review and evolve the collection of processes Gxpress uses to track, oversee and organize every interaction between the customer and Vivacity throughout the lifecycle- Important metrics for a Customer Experience Manager- Net Promoter Score (NPS)- Customer Satisfaction (CSAT)- Customer Effort Score (CES)- Customer Churn Rate- Customer Retention (ref:updazz.com)
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Job Detail
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Job IdJD3168063
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJaipur, Rajasthan, India
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EducationNot mentioned
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ExperienceYear