Job Description

Key Responsibilities

Post-Sales Coordination:

Manage the end-to-end post-sales cycle, including welcome calls, sending welcome mailers, and verifying booking details.

Documentation Management:

Handle the preparation and execution of Builder-Buyer Agreements, Allotment Letters, and Registration documents.

Payment Collection:

Monitor payment milestones, issue demand letters, and follow up with clients for timely collections and outstanding dues.

Client Query Resolution:

Address and resolve customer grievances, technical queries regarding the project, and financial clarifications via phone, email, and in-person meetings.

Banking Assistance:

Assist clients with home loan documentation and coordinate with bank officials for timely disbursements.

Reporting:

Maintain and update the CRM software (e.g., Salesforce, Sell.Do, or MS Excel) with accurate client data and generate weekly collection/status reports.

Possession & Handover:

Coordinate the final inspection and handover process, ensuring a high level of customer satisfaction during the move-in phase.

Requirements

Candidate Requirements

Language Skills:

Must be fluent in Gujarati (Speaking)

. Proficiency in Hindi and English is also required.

Experience:

1-3 years of experience in a CRM or Post-Sales role within the

Real Estate industry

.

Education:

Graduate in any stream (B.Com or BBA preferred).

Technical Skills:

Proficient in MS Office (specifically Advanced Excel) and experience using Real Estate CRM software. *

Soft Skills:

Excellent interpersonal skills, patience in handling high-net-worth individuals (HNIs), and a strong "customer-first" attitude.