Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



What this job involves -



Site Operations

Create a comfortable, welcoming and hospitable experience for employees and their guests.

Provide access passes to employees and visitors in accordance with process.

Handle internal & external calls and correspondence.

Conduct regular floor walks to ensure that the required standards are maintained, actioning any requirements promptly.

Anticipate client needs through observation to create memorable experiences.

Identify and respond to workplace risks in accordance with set process.

Complete building/ campus knowledge



Customer Service

Foster a sense of community and create happiness at work for our team, our client and their guests.

Creating a welcoming environment for clients and visitors by providing an authentic, caring and timely service.



Visitor Management

Provide personable and efficient visitor registration services.

Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS)

Enhance safety and security of our client's facility by management of visitor movement.

Execute emergency response plan to ensure safety of clients and visitors when necessary.



Candidate Specification

Experience

Relevant customer service experience in Hotels, Hospitality or Corporate sector.

Qualifications in hospitality or business are an advantage.



Task Skills

Proficiency with Microsoft Word, Excel and PowerPoint.

Good command of verbal and written English.



Personal Skills

High level of communication and interpersonal skills.

Ability to meet tight schedules and deliver high quality of work.

Enthusiastic and energetic, representing the face of the organization to clients and their visitors.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.