Job Description

Job Title:

Guest Service Associate (Waiter)

Job Summary:

The Guest Service Associate (Waiter) is responsible for delivering exceptional service to guests by taking food and drink orders, serving meals, and ensuring a welcoming and positive dining experience. They work closely with kitchen staff, management, and other team members to meet guests' needs efficiently and courteously.

Key Responsibilities:

Guest Interaction:

Greet and welcome guests in a friendly, professional manner. Assist guests in choosing menu items by providing suggestions and answering questions. Take and accurately record food and drink orders using a POS system or order pad. Serve food and beverages promptly and in an appealing manner. Check on guests regularly to ensure satisfaction and address any concerns or requests. Process payments and handle cash or credit transactions.

Maintaining Cleanliness:

Set and clear tables in a timely manner. Ensure dining areas are clean, neat, and organized. Reset tables with clean linens, silverware, and glasses after guests leave.

Collaboration and Communication:

Coordinate with kitchen staff to ensure timely and accurate order preparation. Communicate special requests or dietary restrictions to kitchen staff. Work with other team members to ensure a smooth and efficient operation.

Adherence to Health & Safety Guidelines:

Follow food safety and sanitation standards. Ensure proper handling of food and beverages to prevent contamination. Maintain a clean and safe working environment for both guests and staff.

Providing a Positive Dining Experience:

Ensure that guests feel comfortable, valued, and satisfied throughout their dining experience. Address guest complaints or concerns with professionalism and resolve issues quickly. Recommend specials, promotions, or upsell menu items to enhance the dining experience.

Required Skills:

Excellent communication and interpersonal skills. Strong attention to detail and ability to multitask. Ability to work in a fast-paced environment. Positive attitude and customer-focused approach. Ability to work collaboratively in a team setting.
Job Types: Full-time, Permanent, Fresher, Volunteer

Pay: ?16,000.00 - ?20,000.00 per month

Benefits:

Food provided Life insurance
Experience:

Hotel management: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person