on arrival with a professional, friendly demeanor.
Assist guests throughout their stay, proactively addressing needs or concerns.
Provide information about the hotel's facilities, amenities, and local attractions.
2. Front Office Operations
Manage
check-in and check-out
processes efficiently.
Handle
reservations, room assignments, and billing
accurately.
Maintain guest records and assist with administrative paperwork and office systems.
3. Guest Inquiries & Problem-Solving
Coordinate with
housekeeping, maintenance, food & beverage, and other departments
to ensure smooth execution of guest requests.
4. Service Excellence
Deliver exceptional customer service at all times, aiming to enhance guest satisfaction and loyalty.
Uphold the hotel's service standards and brand values through attentive, courteous engagement.
5. Support Duties
Assist with
front office logbooks, shift reports, and clerical tasks
.
Help maintain a neat and organized front desk and lobby area.
Skills & Qualifications
? Strong
communication
and
interpersonal
skills
? Guest-centric attitude with professional presence
? Comfortable using front office systems (PMS) and basic office tools
? Ability to multitask in a fast-paced environment
? Friendly, composed, and solution-oriented approach to guest interactions
? Previous hospitality or service experience is a plus (but not always required)
What Makes This Role Important
The Guest Services Assistant is often the
face of the hotel
, creating the first and last impressions for guests -- directly influencing guest satisfaction and repeat stays.